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Bothhenshaws
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March 20, 2018
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When can I have a smart meter fitted?

  • March 20, 2018
  • 22 replies
  • 3039 views

I have been with OVO for some years and I am extremely happy with them with one exception. I am still waiting for my first smart meter. When I enquire the answer is always ‘when we are in your area. I don’t understand this. I live in the Scottish Borders not outer Mongolia.

Best answer by Bumblebee

Updated on 27/04/23 by Emmanuelle_OVO

 

Great to hear we’re getting most things right. Understandably you’re keen to get a Smart meter installed - We’re big fans of smart meters too!

 

As you’ve found when trying to get this booked in with our Support Team, we’re only able to schedule a smart meter appointment when we’ve got engineer availability in your area. Whilst we’re making efforts to improve availability in all areas, we’re still limited in some places which might mean you’ll need to be a bit more patient.

 

We’d recommend keeping an eye on smart meter booking platform here - as new slots may become available every few weeks. In the meantime don’t forget you can submit your meter readings easily on your online account or OVO app (download for Android or iOS)


Hope the wait is over soon - keep us posted on your smart meter journey! :slight_smile:

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

 

22 replies

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grahambenidorm
Newcomer
grahambenidorm
Newcomer
February 2, 2020

Hi guys

I am pleased to report that the vast majority of my issues have been sorted and as of Friday just gone two very nice guys from OVO  Field Force installed my smart meters so happy days!

I “bombed” OVO by phone, email and social media and in a short time received a call from a very nice Customer Services person in Bristol. She informed me that she was passing all my issues to the dedicated complaints team and after a short hold on the line I was put through to a very nice, competent guy who effectively took ownership of my complaint.

Later that afternoon  I got the call from the guy who had arranged an appointment from my smart meter install  and highlighted what he thought were matters that were not handled correctly in the first place and would be looked at internally within OVO. He also manged to sort out an unrelated issue concerning a missing cheque for my Warm Home Discount and the money has now been credited to my OVO account.

The long and short of all this is that my issues should never have happened in thie first place and the guy from OVO complaints department fully agreed.,

The first stop or point of contact with OVO by email or phone needs improving without doubt and hopefully this will happen to avoid experiences such as mine.

Thanks again to all those who have helped.

grahambenidorm
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    February 4, 2020

    Glad to hear this is getting sorted, @grahambenidorm. Thanks for updating us :)

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