So I tried using OVO’s online chat - that was at 9.30am - was told the queue time was 18 minutes and an agent was on their way…… 3 hours later - nothing.
Could someone please tell me if they are actually opened on a Saturday thanks?
Updated on 04/07/25 by Emmanuelle_OVO:
If you need to get in touch with OVO, this topic provides all contact information:
Thanks for getting in touch to raise the issues you had when trying to contact us using our webchat this weekend,
While the average response times for web chat, as well as our phone lines, can vary according to particular contact drivers. You shouldn’t have been waiting 3 hours for a response. Average response times are much faster than this, which suggests there must have been an issue.
I’m hoping you’ve since managed to get through to the Support Team to get things sorted but do get back in touch if you need more help here. 
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
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