What's the usual wait time for OVO live chat?

Neither. 

My phone call was of a personal financial matter that I don't wish to discuss publicly. It's a shame you only offered me two choices as if that's all there is, but understandable given what I've seen so far.

Totally understand private means private - so if it wasn’t to vent then how can we help ?

The issue was I couldn't talk to OVO about the private matter as the cost and impracticality of being in such a long queue (again) needed resolving before I can. Their website mentioned getting support here. I think OVO need to know the extent of the problem they've created and this was an avenue they promoted where I could let them know. They now know. Whether they can be bothered to fix it is another thing, but if I don't tell them then it's unfair for me to expect them to act if I don't bother to tell them.

I see. It’s very annoying to be told you’re in a a queue of astronomical proportions, I agree. Unfortunately your call has coincided with the other 300-odd people who also need help. It’s all got out of control hasn’t it? Maybe the recent government intervention will settle a large number of the desperate callers whose bill have become unaffordable, leaving the customer services staff (who are only human I imagine) to get on with their jobs. There probably aren’t enough of them but I’m sure they’re doing their best.

Yes, it's not the staff who are there that are the problem. It's the staff who are not there that cause the problem. This coincides with OVO choosing to get rid of a load of hard working staff.

HI….Anyone else having problems with wait times on “chat” Waited 8 hours today, and still no response. Eventually sorted my problem out, with TWO phone calls. Anyone else had long wait times, and what was the response? Thanks, Bob

I gave up after 3 ½ hours.  

If carling did bad customer service……..

Hey @kar3nyoung and @BOBthe BUILDER,

Welcome to the OVO Online Community.

Sorry you’ve experienced long wait times on chat, our customer facing channels are really busy right now with the first installments of the Energy Bills Support Scheme and recent announcement of the Energy Price Guarantee. 

If you have any problems or issues you can post in the Forum, we may be able to help? We don’t have access to customer accounts but can answer general queries and have lots of helpful community members who may have some good advice. 

Thank you. Waited about 1 hr 40 mins this morning and got a super star called Owen who sorted it all out for me.