What's the best way to switch from pay monthly to prepayment (PAYG) with OVO?
Hi all, recently moved into a new house and we have just been moves from sse to ovo. We have just had new smart meters and in home display etc fitted by ovo. We told them we wanted to change from quarterly billing, used by previous tenant, to pre payment. The meters will do this. But nothing has been done by ovo, and after 2 hours on the phone being passed from one person to thr next and cut off 3 times, they keep trying to send me to Boost. Boost keep sending me back as I'm.not their customer and they have no details so can't do anything. Ovo clearly do pre payment as they have an app for it, our new meters will do it as the engineer told us, yet no one on the phone seems to be able to help. Thr last person I spoke to seemed to accept ovo can do this but suggested I ring back in a week as the meters weren't registered yet. Really can't go through all the hassle again, anyone have any ideas about who to contact, what to tell them, and exactly how to simply get onto pre payment? Any advise greatly appreciated. My partner has PTSD and this stress of payment is not helping her.
