We have an asbestos fuse- How do I get OVO to inform the DNO?

Hey @Sonklu,

Sorry for the issues you’ve had.

As this is account specific and I don’t have access to your notes, I can only speculate. If 3 separate agents have confirmed the D0135 has been sent to the Distribution Network Operator (DNO) it sounds like you may have to wait for them to receive and process it. 

Have you tried contacting UK Power Networks directly? I have found a page on their site about fuse replacements.

Keep us posted with how you get on.

Hi Emanuelle, 

This has been happening over at least 7 months or so. The three occasions, doesn’t include the original engineer who came to fit the smart meter and also assured me that he would initiate the process.

I have had a couple of emails back and forth with the UK `Power Networks, and the last time Chloe replied saying: “Having triple checked i can confirm we haven't received any reports from your supplier.”

Would you be able to look into it? I can PM you my account number and other info you may need. 

Best wishes,

Sonja

Hey @Sonklu,

Sorry for the issues you’ve had.

I’m afraid I won’t be able to check your account or access your notes. The OVO Online Community is a place to offer general advise and support to our members.

I’d advise contact Support in this case. 

Keep us posted with how you get on!

Hello Emmanuelle, 

I have exhausted all the options of contact on your customer support page the link you have sent me above. I have spent many hours on hold on the telephone, as well as on your online chat to support. Three people who I have reached that way who assured me that they had sent the D0135 but it clearly didn’t happen despite their assurance. Could you please  help me to get through to somebody who is going to action this? Getting in touch with your support team clearly didn’t help. I have also seen on here that Community Moderators have offered to help and asked for customer numbers, so I would be really grateful if you could process my request. 
Best wishes,
Sonja

Hello @Emmanuelle_OVO ?

Is there any way you can help? The customer service pathway really hasn’t worked. 

Best,

Sonja

Dear @Tim_OVO 
Yes, I have seen this post. The problem is that OVO is NOT sending the D0135 form to the DNO. They have not received it, despite three different customer service people at OVO telling me that they had sent it. How can I get OVO to send a D0135 to the London Power Network? Please help

Hi @Tim_OVO 
Is there any way you can help me in getting the OVO 0135 form to the London Power Network? Thank you

Hi @Sonklu - I’ve just asked our Forum_Support team to reach out to you about this. 

Thanks,
Tim

Hi @Tim_OVO, I have the exact same problem. SSE engineers were sent to install smart meter 20 and 12 months ago and both said they couldn’t because of an asbestos fuse and would file the information with UKPN, however checking with UKPN they said that SSE/ OVO have only provided C-Code information, not a DO135, and that OVO need to send a DO135 to UKPN. 
 

I’ve spoken to OVO customer service and they just told me to contact UKPN. I feel like I’m stuck in a vicious circle. Can you help?