V2G charger not working - what does a solid red light indicate?

Hi what is the best way of getting support from Kaluza / OVO to sort this out.  The charger wont work at all now.,

Hi @Dambrogio - can you give us a bit more to go on?!

Have you contacted Customer Services?

Have you emailed SmartHome@ovoenergy.com ?

Do you have any other way of charging your Nissan, or are you in the same predicament that hit @Jequinlan at the beginning of the year?

If you’ve got a light on, then I’m assuming you haven’t had trips switching off. Correct?

Do you have a Matt.e box?

What’s your earthing situation?

I feel the pain you are about to go through.…

2x i have had the Red light of death, months on I *currently* have a working charger...

@ John Quinlan can it be fixed when there is a solid red light? 

Heya @Dambrogio !

In some cases, yes but not always. It’s recommended to reach out to the Smart Home Team so that they can get someone out to take a look. Volunteers such as myself, @Jequinlan @NinjaGeek and @Transparent can offer advice that might help in the meantime though.

Not normally! Have never had a Red light (of DEATH) fixed. Replacement units take ages too.

Erm @Dambrogio - can we reach an agreement please?

If you give us a set of symptoms, then we’ll try to analyse them.

But the less information we have, the more conjecture will fill this column!

At the moment we don’t even know what was happening when you experienced the red warning light.

• Was your Nissan being charged?
• Had it just finished a charge-cycle?
• Do you normally keep the charger switched on or off?
• Have you recently had any other trips go?
• What sort of earthing does your house have?
• Whereabouts do you live? (Please complete your Forum Profile page)

Remember, we don’t have the circuit diagram for this V2G charger. Nor do we have access to the telemetry which passes between it and Kaluza.

That red light could be switched on for all manner of reasons. It may or may not be related to a fault that has previously occurred on a V2G unit at another site.

See response below

• Was your Nissan being charged?
  It came on after a boost session, when i returned to charge my car 
• Had it just finished a charge-cycle?
  It had finished a boost cycle.  
• Do you normally keep the charger switched on or off?
  Always on
• Have you recently had any other trips go?
  A few weeks ago i was having problems with red flashing light.  depowered for a day and it was ok.
• What sort of earthing does your house have?
  The charger was fitted in July 2020.  They inserted an earth rod into the ground.
• Whereabouts do you live? (Please complete your Forum Profile page)
  Northallerton, North Yorkshire .

No problems with the charger until about 4 weeks ago.  I then got 1 week of problems, persistent red flashing light.  2 weeks or  so with no problems, and now a sold red light.

Thanks @Dambrogio 

As I don’t have a V2G charger myself, I’d like to hear what @D10hul and @Jequinlan have to say about the use of the Boost facility and the gradual growth in intensity of red-light issues.

Boost has always been ok with me, all it seems to do is override the timings. Not once has my system gone red when on boost mode, normally my red happens at "handshaking" time and then fails all the time at that point.