V2G charger not working - what does a solid red light indicate?

@Darran_OVO @Ash_OVO @Nancy_OVO can you please help me resolve the above issue

Hi @Parikh27; I have three observations:

A: If you wish to cycle the power to the V2G charger I suggest you use the 32A MCB rather than the larger RCD beside it. Neither item is intended to be an on/off switch and therefore has a lower number of switch-cycles specified in its lifetime. However, the MCB is much cheaper to replace!

B: @Darran_OVO is no longer with OVO   Having nurtured the Forum from its inception, he’s moved on to another company. He may still be lurking here under a pseudonym, but I haven’t spotted him yet!

C: We would still be interested to hear how your red-light error gets diagnosed and resolved. So please post back here because it will help others in the future. Thanks.

@Transparent : - Many thanks for getting back to me, when The OVO installer showed me the Pop switch which needs to be turned off an on. 

I have managed to finally get the Charger working the issue seems to be a temperature sensor which was thinking the unit is not warm enough. I tried to restart the units a multiple times keeping it on for 30 - 45 mins but no luck. But on Sunday I kept it on for 2 hours when Display LED was showing as solid RED. But while I doing so I covered the charger with a sheet to keep it warm. Nothing  changed in 2.5 hrs so I again restarted the charger and then it started working,. 

I have received the email from Kaluza and they have suggested a software update will be applied to the unit so that the issue does not reoccur.

The members of V2G Facebook Group guided me with above options to get the charger working again

Hello @Transparent, one slight caveat with this is that the V2G/Smart chargers have their own consumer unit and do not feed off of the main consumer unit.  Also, the main consumer unit isn’t covered by the V2G warranty and as such, we would always recommend customers follow the advice in any emails/calls received with the support team to ensure their warranty is kept intact.

​​​​​​@Parikh27,  I can confirm an update run will be completed today for new installs and should be completed by the end of the day. You will receive an email once this has been carried out. 

Thanks @Ash_OVO . Yes I was aware that you use a separate Consumer Unit for the V2G charger. I believe it’s a slightly more advanced version of the photos which have previously been posted here.

Does it still have both an RCD and an MCB?

I’m amused by @Parikh27 ‘s description of using a sheet to try and keep the charger warm!

I suspect Kaluza will find it simpler to change the software than issue duvets with each unit

@Ash_OVO Thanks and I will wait for the email confirmation. @Transparent :- I was willing to try anything which will make the charging unit turned back on.

@Parikh27 - as this is a Trial, I think any solutions you can think of are worthwhile trying.

I fully agree try it and you will succeed! it doesn't work only for someone who doesn't try

Hello , best to email Kaluza Support@kaluza.com

 however results are happening by leaving the unit running with fans etc for a hour then doing another power cycle, the units usually start working then. After this Kaluza should performa software update to version 7xx this will almost certainly fix our issue. 

Happy V2Ging