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lp_lndn
Rank 2
August 26, 2024
Solved

Trouble with in home display it say's 'searching for smart meter'?

  • August 26, 2024
  • 22 replies
  • 555 views

My IHD stopped working 3 days ago. When I turn it on its stuck at "searching for smart meter" screen. And don't want to display any more information. My online account also stopped on 3 days ago balance. But the smart meter itself is working and shows the actual balance. Pls help me. What can I do?

Best answer by BPLightlog

Hi @lp_lndn , can you firstly expand a little more by showing which IHD you have (details normally in the back or bottom) a picture is also helpful. 
Also there will be some lights flashing on your meter, what are these and what frequency are they flashing at?

 

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lp_lndnAuthor
Rank 2
September 3, 2024

@Shads_OVO as it was advised above I have raported the situation to the OVO support team with the error message on IHD screen. They said yesterday I have to turn the IHD off then they doing what they need and when I turn it on later will be working fine. No kidding 😂 it happened exactly like that.

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 4, 2024

    @lp_lndn, thank you for coming back with an update. It usually isn’t a complicated process so this sounds about right 😂 Hopefully this has been resolved for you now. 

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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    OVO (S) Gas Limited is part of OVO Group Ltd