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lp_lndn
Rank 2
August 26, 2024
Solved

Trouble with in home display it say's 'searching for smart meter'?

  • August 26, 2024
  • 22 replies
  • 555 views

My IHD stopped working 3 days ago. When I turn it on its stuck at "searching for smart meter" screen. And don't want to display any more information. My online account also stopped on 3 days ago balance. But the smart meter itself is working and shows the actual balance. Pls help me. What can I do?

Best answer by BPLightlog

Hi @lp_lndn , can you firstly expand a little more by showing which IHD you have (details normally in the back or bottom) a picture is also helpful. 
Also there will be some lights flashing on your meter, what are these and what frequency are they flashing at?

 

22 replies

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Nukecad
Super User
NukecadSuper User
Super User
August 27, 2024

It’s suggested that there has been a data lag over the last few days …..

Bank Holiday weekend delays/glitches strike again perhaps?

I said, Hey - Watts going on.
BPLightlog
Super User
BPLightlogSuper User
Super User
August 27, 2024

It’s suggested that there has been a data lag over the last few days …..

Bank Holiday weekend delays/glitches strike again perhaps?

Possibly … problems via other suppliers as well

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Firedog
Super User
FiredogSuper User
Super User
August 27, 2024

… problems via other suppliers as well
  

Oddly enough, though, although OVO couldn’t get my data over the weekend, n3rgy could - for the first time since mid-June. It looks like DCC may have been playing with access.

I’ll have more to say elsewhere - in due course 🕰

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 28, 2024

Keep us posted please @Firedog! 

 

We’re still trying to look into the direct debit issue you & Nukecad flagged 🙈

Renewable Energy? Big Fan.
L
Rank 2
lp_lndnAuthor
Rank 2
September 2, 2024

Things are slightly changed. After a top-up the online balance being updated, and also the meter but the IHD still not working.

Blastoise186
Super User
Blastoise186Super User
Super User
September 2, 2024

Please go into the System Status menu on the IHD and tell me all the Status Codes you’re seeing there. I can use those to figure out what’s going on.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
L
Rank 2
lp_lndnAuthor
Rank 2
September 2, 2024

@Blastoise186 

 

Blastoise186
Super User
Blastoise186Super User
Super User
September 2, 2024

Gotcha - that’s an easy one. The IHD just needs to be paired again. Please let Support know and they’ll do that for you - make sure to give them that code too!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    L
    Rank 2
    lp_lndnAuthor
    Rank 2
    September 2, 2024

    Gotcha - that’s an easy one. The IHD just needs to be paired again. Please let Support know and they’ll do that for you - make sure to give them that code too!

    Thanks 🙏 

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 3, 2024

    Hi @lp_lndn,

     

    It seems our forum volunteers have already got to the bottom of this. Please let us know how you get on.

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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd