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Rank 2
August 26, 2024
Solved

Trouble with in home display it say's 'searching for smart meter'?

  • August 26, 2024
  • 22 replies
  • 555 views

My IHD stopped working 3 days ago. When I turn it on its stuck at "searching for smart meter" screen. And don't want to display any more information. My online account also stopped on 3 days ago balance. But the smart meter itself is working and shows the actual balance. Pls help me. What can I do?

Best answer by BPLightlog

Hi @lp_lndn , can you firstly expand a little more by showing which IHD you have (details normally in the back or bottom) a picture is also helpful. 
Also there will be some lights flashing on your meter, what are these and what frequency are they flashing at?

 

22 replies

BPLightlog
Super User
Super User
August 27, 2024

Hi @lp_lndn , can you firstly expand a little more by showing which IHD you have (details normally in the back or bottom) a picture is also helpful. 
Also there will be some lights flashing on your meter, what are these and what frequency are they flashing at?

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
lp_lndnAuthor
Rank 2
August 27, 2024

@BPLightlog This is what I can see. It doesn't moving forward from here.

BPLightlog
Super User
Super User
August 27, 2024

What about any lights flashing on your meter?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
lp_lndnAuthor
Rank 2
August 27, 2024

@BPLightlog there are no lights flashing on the device.

BPLightlog
Super User
Super User
August 27, 2024

@BPLightlog there are no lights flashing on the device.

No lights flashing on your meter (not your IHD)?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
lp_lndnAuthor
Rank 2
August 27, 2024

@BPLightlog 

On the meter the "Mesh" light is flashing.

Firedog
Super User
Super User
August 27, 2024

[Off-topic for a moment]

Woo-hoo! A working mesh meter - the first I’ve seen depicted in these forums. How exciting!

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
August 27, 2024

[Off-topic for a moment]

Woo-hoo! A working mesh meter - the first I’ve seen depicted in these forums. How exciting!

 

I’m not sure it is ‘working’ at the minute .. the OP suggests that the online account and IHD have not updated in 3 days

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Firedog
Super User
Super User
August 27, 2024

Probably connected - or not (!). I too had problems getting readings and usage data online over the weekend, so there may have been a (separate) reason for that - DCC hiccups, perhaps. Friday, Saturday and Sunday’s usage turned up this morning, but I’m still waiting for last night’s reading.

If the mesh LED is flashing and some data have been received by OVO, the meter is connected. That’s what I was getting excited about - we haven’t heard much about mesh.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
August 27, 2024

 

On the meter the "Mesh" light is flashing.

It’s suggested that there has been a data lag over the last few days and that may be why your account is not up to date. 
The meter is operating locally and so should always be correct. 
Although I would have expected your IHD to be still connected unless it needs the external Mesh link to work. 
You could try disconnecting your IHD for a few minutes and then switching it back on but it may be that once the data begins to be reconnected, it will all work. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}