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Top up voucher and no card

5 replies
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How can you redeem your voucher if you don’t have the payment card?

Emmanuelle_OVOBest Answer

Retired Moderator

Hey @dihutt64,

Welcome to the OVO Online Community,

To redeem your voucher you would need your PAN number as the store can use that in place of a card and the voucher. The pan number would be in the App as that's what links the app to your account.

Hope this helps.

Renewable Energy? Big Fan.

Rank 20

How can you redeem your voucher if you don’t have the payment card?

Emmanuelle_OVOBest Answer

Retired Moderator

Hey @dihutt64,

Welcome to the OVO Online Community,

To redeem your voucher you would need your PAN number as the store can use that in place of a card and the voucher. The pan number would be in the App as that's what links the app to your account.

Hope this helps.

Renewable Energy? Big Fan.

Rank 1

Have the app but can’t find the PAN number. It would be so much easier if the company just added the credit straight to the meter like previous payments.

Super User

The Support Team can generate and send you a PAN number if you need one. I think Live Chat is the easiest way.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Retired Moderator

Hey @dihutt64,

This App preview might help you find your PAN (Top Up number):

An OVO payg top up number will start with 9826 and have 19 digits.

Renewable Energy? Big Fan.

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

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