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Edinburghadvisers
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April 21, 2023
Solved

Three Phase AMR for domestic property unable to send half hourly data

  • April 21, 2023
  • 53 replies
  • 1018 views

Hi. I have solar PV, GSHP, two Powerwall batteries and an electric car. Also have 3 phase power as building used to be a small guest house. 

What I need is a smart meter to take advantage of time based tariffs. Currently with Octopus but they have failed. The first smart meter could get no signal due to location. After 12 months I then got an AMR meter with an external aerial. Perfect signal. Octopus now say it can’t provide half hourly readings and in fact I will have to send monthly ones manually. Is this an octopus issue, AMR issue or something else? Help! 

Best answer by Blastoise186

Updated on 14/03/25 by Ben_OVO

OVO can now install three-phase smart meters where possible. You can read more about this here 👇

 

 

 

Hi @Edinburghadvisers ,

Just so everyone else knows, we’ve talked a little bit via PM before migrating the discussion to this thread.

So far, this seems to be a mostly bog standard 3-Phase setup if you ignore the Solar stuff. In theory, it could be supported by Smart Meters but 3-Phase SMETS2 is a bit rare at the moment. OVO is trialling them which means they’re being rolled out in very small numbers, but will slowly ramp up over time.

As for signal… You’re in Scotland so tbh an S2 Smart Meter might be better than AMR due to the Long-Range Radio based Arqiva WAN reaching areas that mobile phone signals can struggle with.

Your setup is supposed to work with domestic suppliers, but I get the feeling someone isn’t playing ball somewhere along the line.

53 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 7, 2025

We admire your patience ​@NJ001 and all your updates here will definitely help others who are in the same position as you. Thank you for keeping us in the loop and i’m keeping my fingers crossed for you 😃

Renewable energy jokes never get old.
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    Rank 2
    NJ001
    Rank 2
    May 9, 2025

    Just an update if anyone is having the same issue, finally got through to the correct department who can organise a replacement smart meter, they needed our Export MPAN no and total net capacity. This is with the ‘install team’ and I should get a call in a few days, will keep you all updated. 

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      May 9, 2025

      Amazing news ​@NJ001 and thanks for confirming the name of the team you spoke with. Looking forward to the next update from you with, 🤞🏻, more progress!! 

      Renewable energy jokes never get old.
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