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Edinburghadvisers
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April 21, 2023
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Three Phase AMR for domestic property unable to send half hourly data

  • April 21, 2023
  • 53 replies
  • 1018 views

Hi. I have solar PV, GSHP, two Powerwall batteries and an electric car. Also have 3 phase power as building used to be a small guest house. 

What I need is a smart meter to take advantage of time based tariffs. Currently with Octopus but they have failed. The first smart meter could get no signal due to location. After 12 months I then got an AMR meter with an external aerial. Perfect signal. Octopus now say it can’t provide half hourly readings and in fact I will have to send monthly ones manually. Is this an octopus issue, AMR issue or something else? Help! 

Best answer by Blastoise186

Updated on 14/03/25 by Ben_OVO

OVO can now install three-phase smart meters where possible. You can read more about this here 👇

 

 

 

Hi @Edinburghadvisers ,

Just so everyone else knows, we’ve talked a little bit via PM before migrating the discussion to this thread.

So far, this seems to be a mostly bog standard 3-Phase setup if you ignore the Solar stuff. In theory, it could be supported by Smart Meters but 3-Phase SMETS2 is a bit rare at the moment. OVO is trialling them which means they’re being rolled out in very small numbers, but will slowly ramp up over time.

As for signal… You’re in Scotland so tbh an S2 Smart Meter might be better than AMR due to the Long-Range Radio based Arqiva WAN reaching areas that mobile phone signals can struggle with.

Your setup is supposed to work with domestic suppliers, but I get the feeling someone isn’t playing ball somewhere along the line.

53 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 7, 2025

Hey ​@NJ001, 

 

Following up on your contact with your supplier, did they agree to upgrade your meter to a smart meter?

 

Please keep us informed of your progress and let us know if we can offer any further advice.

Renewable energy jokes never get old.
    N
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    NJ001
    Rank 2
    May 7, 2025

    ​@Chris_OVO I have just spent all morning on the phone to the supplier, they agreed the smart meter we currently have which was installed in 2018 is unable to provide export readings, and  an exchange is required, I have requested this however they advised I need to contact the local network for the ‘Net Capacity’ reading and submit it back to them to progress, I have managed to get this and currently on hold again to submit this … (fingers crossed).

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      May 7, 2025

      No idea why they think you have a Smart Meter though - the EDMI Atlas Mk10D is an AMR Meter, not a SMETS1/SMETS2 Smart Meter...

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      NJ001
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      May 7, 2025

      Its been a real eye opener, I appreciate everyone's help thank you, I would still be scratching my head searching for the export reading otherwise 😂

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      May 7, 2025

      Just curious, but who is your supplier currently? You don’t have to answer if you’d rather not - we’re just curious.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      NJ001
      Rank 2
      May 7, 2025

      Its British Gas

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      May 7, 2025

      Well, there’s your problem.

      I should have guessed...

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      NJ001
      Rank 2
      May 7, 2025

      Ohh do they have form 😄 I have had this issue for over a year now, first it was not having a G99 cert which we had to pay another £700 for and now this, hopefully this is the last issue. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      May 7, 2025

      Well, feel free to jump ship whenever you want.

      You can split the import and export across different suppliers if you want, meaning you can also move both around at once or just move one before doing the other. Totally up to you.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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        NJ001
        Rank 2
        May 7, 2025

        I think once this is all sorted, this is exactly what we’ll be doing, thank you.

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