Tesla update and charging issues through Charge Anytime app
Updated on 22/09/25 by Abby_OVO
You might’ve had trouble charging your car through the Charge Anytime app recently. We’re really sorry about this – it’s because Tesla updated their software.
Update the app to keep our Charge Anytime rate
By the 5th April 2025, you should have updated your Charge Anytime app to the latest version, and reconnect your car through the Charge Anytime app. That way, you’ll carry on enjoying our Charge Anytime smart charging rate of 7p per kWh.*
What you need to do
- Check the App Store or Google Play for any Charge Anytime app updates. You’ll need version 2.0.10 or newer.
- Reconnect your car in the Charge Anytime app by 5th April by following the steps below. Please have your Tesla login details and key card to hand.
- Disconnect your car from the account in the Charge Anytime app.
- When in your car, connect to Bluetooth in your phone’s settings.
- You’ll need to put your key card in the centre console (the storage area between the front 2 seats) to pair your car with the Charge Anytime app.
- Reconnect your vehicle by following the onboarding steps in the Charge Anytime app.
- On the Vehicle found screen, select Setup.
- Don’t select Connect with limitations. This won’t allow you to connect to Charge Anytime.
- Enter your Tesla details into the app. There might be a short delay while it connects to Tesla.
If you have any questions or problems since then, do attempt to update your app first and if you’re still experiencing issues, you can get in touch with the Charge Anytime team. You can find all of their contact details in the dedicated topic below:
*If you don’t update the Charge Anytime app and reconnect your car, you'll be charged at your standard home energy electricity rate after 5th April 2024.
