Tesla update and charging issues through Charge Anytime app

I always use ovo Charge Anytime overnight to charge my Tesla Model Y up to 80% by 8am, but this morning the car was still being charged at 11am, and didn’t stop until it reached 100%. 

Checking the Ovo app it showed only a small amount of electricity was used over night. It said the last time the car had updated the app was 2am.  

A few minutes later the app updated the connection but the amount of electricity used stayed the same. 

Is it possible that the connection between the Tesla and Ovo was lost at some point in the night and so the car finished charging “directly”? Why does this happen? Have I lost the cheap rate? 

Can’t say for sure I’m afraid @akingwel .

Try smarthome@ovoenergy.com . That team is amazing at fixing these. :)

Thanks @Blastoise186 ! I’ll do that 😁

Hey @akingwel 

Sorry to hear about the issue you’re having with charging. Keep us updated here on how you get on with this, it may also be very helpful for other community users in future.

I’ve just had a response from the OVO Smart Home team:

 

‘Thanks for getting in touch, sorry you've had some issues with Charge Anytime.

I've had a look at your Charge Anytime details and it looks as though the link between your CA account and your OVO account has been broken, as you suggested. The first step is to ask you to uninstall and reinstall the OVO app.

If that doesn't work you will need to delete your CA account and create a new one from scratch. The most common reason for this with Tesla vehicles is an OTA update, usually security based, which can break that link.

You will lose any Charge Anytime charging from the period the link was broken and will be charged at the normal rate, I'm afraid.’

Hope this helps.

Hi, we moved to OVO at he end of November and I set up the OVO charge anytime app which worked fine with my Tesla - I was unable to connect our other Tesla which I logged with the smarthome team - still awaiting a fix. 

Anyway 13th December was the last time the app saw my car - when i plug in now it just shows car unlugged and i am charged at standard rate. I also logged this with smarthome team 

luckily we have been away for 3 weeks so not needed to use it but we are now back at work and on average use 1000kwh per month just for car charging so need to get this sorted asap.. 

I have tried closing the account & uninstalling the app. 

I have reinstalled the app and set up an account and now keep getting server error when trying to connect either car? 

Thanks 

Hey @ClaireMcQ ,

Sorry about that! Try sending an email to chargeanytime@ovoenergy.com - someone will help you there. :)

Which charger are you using @ClaireMcQ ?

i’m using a Tesla charger.. 

i actually got it sorted and had a response from technical. apparently Tesla stopped sending information via the feed on 13th December? i would be interested to know if anyone else has had this issue? 

fix was once I got my car loaded into the app and working, I tried again to add the other Tesla and it was having none of it. so I downloaded the ovo charge anytime app to my husbands phone, linked it to the OVO account and then connected his Tesla to it and it appears to be working - will find out tomorrow if it charged as per the schedule..

Hey @ClaireMcQ 

Glad to hear the team got back to you about this.

Do keep us updated with how it goes.