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markvwid4
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May 26, 2023
Solved

Switched to OVO for Charge Anytime - setting up my VW id4 but website says it's not compatible?

  • May 26, 2023
  • 12 replies
  • 486 views

So I have just moved to ovo to make use of your charge anytime tariff. I choose the charge any time add on and go through the steps of identifying my VW id4 (version 3.2 software) and then the ovo website tells me my car isn’t compatible even though it is on the list of compatible cars?! 

 

Any thoughts

Best answer by Jeffus

Updated on 15/02/24 by Emmanuelle_OVO:

 

Can you see 30min readings on this page?

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

Typically you need to wait 4 to 6 weeks after switching, has it been longer?

 

 

No I’ve just selected it to be enabled. I thought it did it by default when you select a smart meter at sign up ?

 

If you can't yet see the 30min readings on the usage page it means ovo can't read your meter yet. It should happen automatically within 6 weeks. So you can't yet sign up to Anytime if you can't see the readings. 

If that is still the case after 6 weeks then phone up OVO and report it. 

12 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 27, 2023

Hi,

I’ve asked the moderators for an update. What charger do you have?

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M
Rank 1
markvwid4Author
Rank 1
May 27, 2023

I have a Hypervolt charger. Although the blurb says I only need a compatible car or charger not both. 
 

thanks for the reply

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
May 30, 2023

Hey @markvwid4,

 

That sounds frustrating! 

 

You advised you’ve just moved to OVO, could it be that we aren’t yet in communication with your smart meters? Have you contacted smarthome@ovoenergy.com? 

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M
Rank 1
markvwid4Author
Rank 1
May 30, 2023

Yes I have. No reply

Jeffus
Rank 20
Jeffus
Rank 20
May 30, 2023

Yes I have. No reply

@markvwid4 

Can you see 30min readings on this page?

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

Typically you need to wait 4 to 6 weeks after switching, has it been longer?

 

    M
    Rank 1
    markvwid4Author
    Rank 1
    May 30, 2023

    No I’ve just selected it to be enabled. I thought it did it by default when you select a smart meter at sign up ?

    Jeffus
    Rank 20
    JeffusSolved
    Rank 20
    May 30, 2023

    Updated on 15/02/24 by Emmanuelle_OVO:

     

    Can you see 30min readings on this page?

    https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

    Typically you need to wait 4 to 6 weeks after switching, has it been longer?

     

     

    No I’ve just selected it to be enabled. I thought it did it by default when you select a smart meter at sign up ?

     

    If you can't yet see the 30min readings on the usage page it means ovo can't read your meter yet. It should happen automatically within 6 weeks. So you can't yet sign up to Anytime if you can't see the readings. 

    If that is still the case after 6 weeks then phone up OVO and report it. 

      M
      Rank 1
      markvwid4Author
      Rank 1
      May 30, 2023

      Ok thank you for your reply. I was hoping for a more instant switch but the course of Ev driving is never smooth. 

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        May 30, 2023

        Ok thank you for your reply. I was hoping for a more instant switch but the course of Ev driving is never smooth. 

        Also worth keeping an eye out for this page

        https://account.ovoenergy.com/meter-readings/history/electricity

        At some point you should see a daily reading every day with the word smart next to it

        This is different data to the 30min data on the usage page (the 30min data on the usage page isn't added up to make the daily data on the readings page) 

         

         

          Tim_OVO
          OVO Staff
          Tim_OVO
          OVO Forum Legend
          June 1, 2023

          @markvwid4 I’ve been advised that a smart meter not in communication with OVO shouldn’t be the cause of you seeing this error message. 

           

          With that in mind, there may be something else. Can you email the Smart Home team from the same email address as your OVO account and send them a link to this topic?

           

          If you keep us updated it will help anyone else seeing the same error...

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