So I have just moved to ovo to make use of your charge anytime tariff. I choose the charge any time add on and go through the steps of identifying my VW id4 (version 3.2 software) and then the ovo website tells me my car isn’t compatible even though it is on the list of compatible cars?!
Any thoughts
Updated on 15/02/24 by Emmanuelle_OVO:
Can you see 30min readings on this page?
https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh
Typically you need to wait 4 to 6 weeks after switching, has it been longer?
No I’ve just selected it to be enabled. I thought it did it by default when you select a smart meter at sign up ?
If you can't yet see the 30min readings on the usage page it means ovo can't read your meter yet. It should happen automatically within 6 weeks. So you can't yet sign up to Anytime if you can't see the readings.
If that is still the case after 6 weeks then phone up OVO and report it.
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