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KathM1976
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July 15, 2023
Solved

Switched from British Gas- How do I take a smart meter reading?

  • July 15, 2023
  • 13 replies
  • 530 views

Hello, I've just joined OVO from British Gas as of today and I've been asked to provide a meter reading. I'm not sure whether I need to do this, as I have a smart meter, but if I do, how do i do it? I thought I'd managed it, but the readings are not being accepted 

Best answer by BPLightlog

Updated on 28/06/24 by Shads_OVO

 

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.

Does it give you any hint as to why?

On the electric meter, make sure you’ve used the reading after pressing 6 on the keyboard. 

This is the instruction info sheet for the meter

13 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
July 15, 2023

Hi @KathM1976 , the smart meter may not be fully connected yet. Which meter(s) do you have?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Jeffus
Rank 20
Jeffus
Rank 20
July 15, 2023

If you download the app. 

Try clicking on Account in the bottom navigation, then Meter readings

 

K
Rank 2
KathM1976Author
Rank 2
July 15, 2023

Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.

They have A and B on them, if that helps?

BPLightlog
Super User
BPLightlogSuper User
Super User
July 15, 2023

Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.

They have A and B on them, if that helps?

Can you post photos so someone can try and help?

Perhaps it’s something like this .. 

Electric 

Or gas 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
K
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KathM1976Author
Rank 2
July 15, 2023

I'm trying to post the photos, but they're not uploading. I'll keep trying 

K
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KathM1976Author
Rank 2
July 15, 2023

 

BPLightlog
Super User
BPLightlogSuper User
Super User
July 15, 2023

Ok so the top picture is a Secure Liberty and from that display the reading is 16153 (ignore anything after a decimal point).

The bottom photo is a Liberty EG4 and I can’t quite see if it’s 07781 or 01181 but again only use the digits before any decimal point. If the input needs 5 digits, don’t forget the first 0 on the reading

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
K
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KathM1976Author
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July 15, 2023

@BPLightlog  Thank you so much. That's great.

K
Rank 2
KathM1976Author
Rank 2
July 15, 2023

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.

BPLightlog
Super User
BPLightlogSuper UserSolved
Super User
July 15, 2023

Updated on 28/06/24 by Shads_OVO

 

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.

Does it give you any hint as to why?

On the electric meter, make sure you’ve used the reading after pressing 6 on the keyboard. 

This is the instruction info sheet for the meter

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd