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Krish
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April 25, 2023
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Spike in energy usage during vacation

  • April 25, 2023
  • 21 replies
  • 1869 views

Hi Forum,

We were on a vacation from Mar 29th - Apr 9th with only the fridge and boiler turned on. However our energy usage shown for days from 29th - Apr 1 is pretty high. For the remaining days i.e from Apr 2 - Apr 9 the per day usage reported is the same each day and as expected since we were out on vacation. 

But why would the 29th - Apr 1 usage is not the same and very high compared to the rest of days we were out on vacation. 

 

Best answer by Jeffus

Updated on 14/03/25 by Ben_OVO

If there is a period where your smart meter doesn’t send us daily or half-hourly reads then your online ‘Usage’ section will not display correct data for this period, and never will. The ‘Usage’ graphs only update when we are getting regular readings. 

 

 

Hi @Jeffus @BPLightlog ,

Thanks for your response. However, I don't see any readings recorded from Mar 7 - Apr 2. Please note that I moved to this apartment on Mar 7th. 

OK as you only moved in on the 7th  March it can take up to 6 weeks for the smart meter readings to completely settle down.

During this period in particular unfortunately the Usage page and the Reading page can show the data on different days. 

You are definitely only charged what you see on the Reading page, never what you see on the usage page. 

The data on the usage page on those days with missing smart reading data on  the reading page are just estimates as OVO had no readings on those days so is simply estimating the split of data over those days. In your case the estimated split wasn't easy due to holidays.

However just to reiterate that doesn't matter.

It can be confusing as you can't quickly see what are estimated data on the usage page.

The good news is you are now seeing daily smart readings on the readings page. 

The following topics may also be helpful:

21 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
October 16, 2024

Hey @winkvyner 

 

As juliamc mentioned, those graphs are more of a guide for your usage, and are not used for billing. The best place to check the accuracy of your usage, would be the meter readings section. This is what you’ll be billed on and show if we’re receiving meter readings, if you’ve got a smart meter.

 

We’ve got a couple of similar topics that may also be helpful:

 

 

Hope this helps.

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