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Suprsi
Rank 2
April 24, 2023
Solved

'Something went wrong' linking OVO account for Charge Anytime after switching to OVO?

  • April 24, 2023
  • 20 replies
  • 524 views

Today is my first day with Ovo and I’m struggling!  I specifically joined Ovo to avail of Charge Anytime but I keep being told by the app that something went wrong when it tries to link the accounts.  I’ve tried uninstalling/reinstalling it and the Ovo app, can log on successfully online without any issues, but this issue persists.

It’s just a little frustrating and I need this working before I start heavily using my car from Wednesday.

Any suggestions?

Best answer by Blastoise186

Hey @Suprsi ,

It’s a little too soon to set up Charge Anytime. You need to wait up to six weeks after joining OVO for things to settle down and your account is transferred from your old supplier. After that, you can set up Charge Anytime.

20 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
April 24, 2023

Hey @Suprsi ,

It’s a little too soon to set up Charge Anytime. You need to wait up to six weeks after joining OVO for things to settle down and your account is transferred from your old supplier. After that, you can set up Charge Anytime.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    S
    Rank 2
    SuprsiAuthor
    Rank 2
    April 24, 2023

    Hey @Suprsi ,

    It’s a little too soon to set up Charge Anytime. You need to wait up to six weeks after joining OVO for things to settle down and your account is transferred from your old supplier. After that, you can set up Charge Anytime.

    Thanks Blastoise but 6 weeks!  It doesn’t state that anywhere when I signed up, nor in the FAQ, and when I check on the Ovo site it says I can do it.  6 weeks is too long knowing that I could get cheap overnight charging with Octopus imimediately.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 24, 2023

    That’s because it takes up to six weeks for the meters to reconnect anytime you change supplier. Even if you went to Octopus, you’d still be waiting up to six weeks before you could use their cheap charging deal.

    It could be faster though. Try again once a week and when things are ready, you can set it up.

    I will see that the FAQ etc gets fixed. Leave that with me.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      SuprsiAuthor
      Rank 2
      April 24, 2023

      That’s because it takes up to six weeks for the meters to reconnect anytime you change supplier. Even if you went to Octopus, you’d still be waiting up to six weeks before you could use their cheap charging deal.

      I will see that the FAQ etc gets fixed. Leave that with me.

      Interesting.  So will I get notification as to when I can sign up properly or do I just need to keep on trying? 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      April 24, 2023

      Keep trying. But you do have a good point so I’ll ask whether that might be possible too.

      It’s a new offering, so things are a bit rough around the edges.

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        S
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        SuprsiAuthor
        Rank 2
        April 24, 2023

        Keep trying. But you do have a good point so I’ll ask whether that might be possible too.

        It’s a new offering, so things are a bit rough around the edges.

        Ok, thanks for your help 👍🏻

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        April 24, 2023

        Hey @Suprsi ,

        It’s a little too soon to set up Charge Anytime. You need to wait up to six weeks after joining OVO for things to settle down and your account is transferred from your old supplier. After that, you can set up Charge Anytime.

        Thanks Blastoise but 6 weeks!  It doesn’t state that anywhere when I signed up, nor in the FAQ, and when I check on the Ovo site it says I can do it.  6 weeks is too long knowing that I could get cheap overnight charging with Octopus imimediately.

        https://www.ovoenergy.com/electric-cars/charge-anytime?utm_source=website&utm_medium=homepage&utm_campaign=feb_primary_banner

         

        Can I add Charge Anytime as soon as I've switched to OVO Energy?

         

        If you’re switching to OVO Energy and would like to add Charge Anytime to your plan, you’ll need to wait until your energy supply and online account is fully set up. This could take up to 4-6 weeks.

        Once you’re all set up, head over to the 'Offers and Upgrades' section in your online account and select ‘Charge Anytime’.

         

          S
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          SuprsiAuthor
          Rank 2
          April 25, 2023

          Well now I look like a right numpty!  Shows how much attention I paid to the online info.  Thanks both, much appreciated.

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          April 25, 2023

          Well now I look like a right numpty!  Shows how much attention I paid to the online info.  Thanks both, much appreciated.

          Keep an eye on this page for when daily smart meter readings start to come through. 

          https://account.ovoenergy.com/meter-readings/history/electricity

          And also the usage page when you start to see a Daily tab with 30min data.

          https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh&fuel=electricity

          Not guaranteed, but reasonable to expect Anytime to work once you can see these. 

            S
            Rank 2
            SuprsiAuthor
            Rank 2
            April 25, 2023

            Keep an eye on this page for when daily smart meter readings start to come through. 

            https://account.ovoenergy.com/meter-readings/history/electricity

            And also the usage page when you start to see a Daily tab with 30min data.

            https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh&fuel=electricity

            Not guaranteed, but reasonable to expect Anytime to work once you can see these. 

             

            Brilliant, thanks a million

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