Skip to main content
S
Rank 2
Suprsi
Rank 2
April 24, 2023
Solved

'Something went wrong' linking OVO account for Charge Anytime after switching to OVO?

  • April 24, 2023
  • 20 replies
  • 524 views

Today is my first day with Ovo and I’m struggling!  I specifically joined Ovo to avail of Charge Anytime but I keep being told by the app that something went wrong when it tries to link the accounts.  I’ve tried uninstalling/reinstalling it and the Ovo app, can log on successfully online without any issues, but this issue persists.

It’s just a little frustrating and I need this working before I start heavily using my car from Wednesday.

Any suggestions?

Best answer by Blastoise186

Hey @Suprsi ,

It’s a little too soon to set up Charge Anytime. You need to wait up to six weeks after joining OVO for things to settle down and your account is transferred from your old supplier. After that, you can set up Charge Anytime.

20 replies

Show previous replies
B
Rank 4
Bazza20
Rank 4
July 1, 2023

I’ve just completed my switch to OVO purely for the Charge Anytime product, but when I went to the Offers section, which is where I had previously seen the option to select, I find that it is no longer there.

Has Charge Anytime been discontinued?

P
Newcomer
Priceyred
Newcomer
July 1, 2023

I think you need to be with them for a few days before you get the option, that was what happened to mine and this was about 3 months ago.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 1, 2023

    Try https://www.ovoenergy.com/electric-cars/charge-anytime as well. It seems they let you get to it from there 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      B
      Rank 4
      Bazza20
      Rank 4
      July 1, 2023

      I think you need to be with them for a few days before you get the option, that was what happened to mine and this was about 3 months ago.

      Thanks for your reply.

      Hopefully, it will become available soon.

      B
      Rank 4
      Bazza20
      Rank 4
      July 1, 2023

      Try https://www.ovoenergy.com/electric-cars/charge-anytime as well. It seems they let you get to it from there 

       

      This is what the link shows me. Hopefully it’s just locked out for the time being:

       

       

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        July 1, 2023

        Just tried the link https://www.ovoenergy.com/electric-cars/charge-anytime and it works ok for me. Anything unusual about your account? Have a smart meter etc?

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          B
          Rank 4
          Bazza20
          Rank 4
          July 1, 2023

          Just tried the link https://www.ovoenergy.com/electric-cars/charge-anytime and it works ok for me. Anything unusual about your account? Have a smart meter etc?


          Nothing that I am aware of.

          I have a smart meter, recently installed for both electric and gas, and the transfer to Ovo went very smoothly.

          I’m hoping that it is, as a previous poster said, that there is a delay for new customers.

          I’ll give it a few days and try again.

          BPLightlog
          Super User
          BPLightlogSuper User
          Super User
          July 1, 2023

          Just tried the link https://www.ovoenergy.com/electric-cars/charge-anytime and it works ok for me. Anything unusual about your account? Have a smart meter etc?


          Nothing that I am aware of.

          I have a smart meter, recently installed for both electric and gas, and the transfer to Ovo went very smoothly.

          I’m hoping that it is, as a previous poster said, that there is a delay for new customers.

          I’ll give it a few days and try again.

          It does say it might take a few weeks for a new account 

           

          Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
            B
            Rank 4
            Bazza20
            Rank 4
            July 1, 2023

            OK, so maybe a bit longer than a few days, but at least I know this is not unusual.

            I was beginning to think that the product had been pulled.

            Thanks to everyone for the replies.

              Abby_OVO
              Community Manager
              Abby_OVO
              Community Manager
              July 3, 2023

              Hey @Bazza20 

               

              Sorry to hear about the delay getting the Charge Anytime account set up fully.

               

              Great advice from BPLightlog! Keep us updated on this Bazza20, it could be helpful for others to know from experience how long to expect the full set up to take.

              Currently Playing: She's Electric
                Terms & ConditionsAccessibility statement

                OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

                OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

                OVO (S) Gas Limited is part of OVO Group Ltd