Skip to main content
C
Rank 2
Chris W
Rank 2
November 17, 2025
Solved

Smart charge app not updating activity over the weekend, why?

  • November 17, 2025
  • 27 replies
  • 347 views

Hello,

I’ve been using Smart Charging for some five months now without any issues, but I’ve just noticed that under ‘activity’ in the app, the last smart charge savings data is last Friday 14th - 3 days ago.

When charging as per the smart charge app schedule, it shows ‘smart charging’ so I’m assuming the actual smart charging is working and I’m getting the Pay as you Go rate and not being charged at the full domestic rate. (I haven’t opted for one of the new charging plans).

There are no conflicting schedules setting the car or it’s app and no other changes have been made within the smart charge app nor the car ‘s app.

  1. why is the activity data not up to date - and how do I restore it ?
  2. how can I tell within the smart charge app or even the OVO account app if I’m being charged the correct rate for my EV charging.

Any advice much appreciated.

Best answer by Ben_OVO

Updated on 28/11/25 by Abby_OVO

 

Welcome ​@CraigEV! I’ve updated your Forum profile to display your EV ownership.

 

This is most likely down to the widespread issue however, if you’re already in contact with Charge Anytime, I’d recommend letting them know about the ‘not loading car details’ message. I’m also going to ask internally for you and will let you know if I hear back before you do.

 

Cheers ​@CraigEV, we did also have another type of outage yesterday which was causing problems with our own apps.

 

Our Charge Anytime team have come back to me and asked me to tell you that this is all most likely linked to the wider issues and, if you are still getting any errors next week, to get in touch with them.

 

 

Cheers!

27 replies

R
Newcomer
Robd922
Newcomer
November 15, 2025

Hello Everyone,

 

My car is currently on smart charge, but normally in the activity section it’s shows the kwhs/£ for that session but for the last two charging sessions it’s not, (since yesterday) - any ideas?

 

thanks 

S
Rank 5
Sam72
Rank 5
November 15, 2025

Hi Rob, I’m assuming it has charged okay? I’d put it down to the OVO app not updating for whatever reason, you’ll probably see it appear in a few days. Also, not sure, could it be a function of the charging price change where they’ve ramped charge anytime price? Who knows...cheers Sam

R
Newcomer
Robd922
Newcomer
November 15, 2025

Yeah charged okay, took screenshots, so will speak to them on Monday (not that I have any faith that they will be helpful) 

D
Newcomer
Dk45
Newcomer
November 16, 2025

I have had the same issue. Tested an urgent charge when I had my charger installed, have charged car a couple of times since and they showed on the app a few minutes behind real time, but close enough to monitor. 

Did a scheduled charge on Thursday and nothing showed, so cut it short, have got to today and needed to charge, tried both a scheduled charge and urgent charge, neither are showing in the OVO app ( although both show on the front screen in the pulsing circle), both show on the Zappi app and the car is charging successfully. I have emailed the team with screenshots from Thursday's charge, but don't fancy the extra legwork for every charge going forward! 

 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 17, 2025

Morning ​@Robd922 and thanks for your post.

 

Welcome to the OVO Forum, and welcome also ​@Dk45. I’ve awarded you both the EV badge so that other Forum members can recognise the kit you have.

 

Have either of you heard back from the Charge Anytime team about this yet? I’ll ask internally as well, and will let you know if I get an answer back.

 

Cheers!

Powered by the Sun
R
Newcomer
Robd922
Newcomer
November 17, 2025

Hey ​@Ben_OVO nothing yet, but I think there is an issue on OVOs side.(similar to what happened a few weeks ago) trying to get through to them on the phone to find out. 

R
Newcomer
Robd922
Newcomer
November 17, 2025

​@Dk45 there must be an issue with it, if you are experiencing the same. 

    D
    Newcomer
    Dk45
    Newcomer
    November 17, 2025

    I was happy to find someone else who sounds like they have the same issue, so it's not just me! Not heard anything yet either, will be ringing tomorrow if I don't hear anything. ( time not on my side today) ​@Robd922 ​@Ben_OVO . 

    R
    Newcomer
    Robd922
    Newcomer
    November 17, 2025

    ​@Ben_OVO ​@Dk45 finally got through - sounds like a wide spread issue. Advised to take screenshots to evidence on smart charge. No fix yet. 

    D
    Newcomer
    Dk45
    Newcomer
    November 17, 2025

    ​@Robd922 

    Thanks for the update ( and however long it took you to get through!) 

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd