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Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Jan 10, 2023 10:46 AM UTC

Hi @cmccullie - safe to assume you accepted the invite for yesterday’s S&S event? If you have, I’d expect you to hear if you hit the target or not the day after an event. Have you received anything? 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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juliamc
Rank 20
juliamc
Rank 20
Jan 31, 2023 10:19 PM UTC

Look at your Charges and Payments > See details for the current period.

Scroll right down to where the VAT is shown below Charges Breakdown.

It’s there under Other as Shift & Save Promotion

Newcomer
Niknak1375
Newcomer
Feb 1, 2023 7:47 AM UTC

Mine isn’t showing there and I have done 6/7 ones now so I will ask them where it is as it’s not on any of my bills 

juliamc
Rank 20
juliamc
Rank 20
Feb 1, 2023 8:06 AM UTC

@Niknak1375 only the December ones will be on your January bill. I’d give it a while as it’s busy on the phone lines these days with people with more important problems !

Newcomer
Bella75
Newcomer
Feb 1, 2023 5:18 PM UTC

I thought shift and save credits from December would show on my January bill but there is nothing. How and when do we get these credits as its definitely not on the following months bill?

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
Feb 2, 2023 11:33 AM UTC

Hey @Bella75,

 

Sorry to hear this,

 

We have a Shift & Save group here on the Forum. I’d advise requesting to join and then posting your question there.

 

Other trialists should be able to offer some advice!

Renewable Energy? Big Fan.
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