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Kinnesswood
Rank 2
May 2, 2025
Solved

Scotland smart meter, no Arquiva signal

  • May 2, 2025
  • 25 replies
  • 600 views

I've been going around in circles with OVO and SMS for the last 7 months trying to get a working smart meter.

I've had multiple comms hubs and meters tried and none of them can connect.

The engineer today brought with him an English comms hubs, but OVO refused him permission to install it.

This is in the context of a very good solar system which generates a lot more electricity than I need and is currently being thrown away.

I'm not in the Highlands of Scotland or anywhere remote, I'm in a village a few miles from Kinross near the M90. I do however live in an 18th century stone house with walls about a foot thick, I think the signal just can't get through the wall.

Frustrated I am!

Best answer by Kinnesswood

just had the OVO Advanced Resolution team on the phone.  I’m going to get another appointment in the next 2-3 weeks, and I’ve told them all about the need for the Fly Lead and moving the Comms hub to a better location. So fingers crossed!

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
May 13, 2025

​@Firedog, ​@Blastoise186, ​@Lukepeniket_OVO thanks for all your help with this one.

 

​@Kinnesswood this sounds like a really frustrating saga and I hope it can be resolved soon for you. Let us know how you get on following ​@Firedog’s advice!

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K
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KinnesswoodAuthorSolved
Rank 2
May 13, 2025

just had the OVO Advanced Resolution team on the phone.  I’m going to get another appointment in the next 2-3 weeks, and I’ve told them all about the need for the Fly Lead and moving the Comms hub to a better location. So fingers crossed!

    Firedog
    Super User
    FiredogSuper User
    Super User
    May 13, 2025

    The fact that the Advanced Resolvers are now involved can only be a Good Thing. They can make direct contact with the internal teams involved, so they’re much better placed than the foot soldiers of Support to find a way forward. Good luck!

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      May 14, 2025

      ​@Kinnesswood that’s brilliant news - I’m happy to hear this has been escalated properly. Let us know when you get an appointment, and how it goes!

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      KinnesswoodAuthor
      Rank 2
      May 14, 2025

      Got an appointment by text for June 6th, so will update this thread after I see what happens then!

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