Problems with Ovo Charge anytime app since change with Ohme and Renualt app

Ps please don’t tell me to uninstall / reinstall the app or unlink / relink my EV to my charge anytime app. It doesn’t work .

Hey ​@jonoparton,

I’m sorry to hear you’re still having issues, did you hear back from the team?
 

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

No. No one has emailed me back. Still. 

​@jonoparton sorry to hear that the team haven’t got back to you yet, I believe their response times may be delayed due to how busy things have got since the changes with Ohme. Hopefully they should reply soon. You could try calling them if you’d like to speak to them more quickly. Let us know how you get on.

​@jonoparton have you had any luck?

I've plugged my car in tonight and within a couple of minutes it acknowledged the car was plugged in.

However I still don't trust the app and if it is going to charge my car.

From personal experience I think OVOs communication is extremely poor, and I don't think the changes from Ohme should be any excuse!

It leaves me questioning should I look for a new provider, if a company implements new changes and new apps, there should be enough trained staff to support the transition. Not ignore hoping the problem will go away 🤷🏼‍♀️

​@ZO23 did the car charge ok overnight?

Also, we’re sorry that you’ve also experienced delays with responses. As a customer of many different utilities and services myself, I fully appreciate how frustrating it is when you don’t get a response quickly. Please rest assured though that it’s not a case of anyone being lazy or waiting until the problem goes away. I have many colleagues over in the EV side of the business and I’ve seen how hard they’re all working. I know that doesn’t make up for the wait times you’ve experienced, but I wanted to let you know that these delays are in no way deliberate.

​@Ben_OVO they always say trust your gut. My car was scheduled to start charging at 1am this morning, I set an alarm at 1.30am and I'm so pressed I did else my car wouldn't have charged. 

It seems that the app recognises when the car has been plugged in, but between this time and the charging start time something happens and my car was no longer recognised.

Not really what I want to be doing getting up in the middle of the night to unplug and plug my car back into charge. And again it didn't charge to 100%. It managed to get to 93% this time 🤷🏼‍♀️

Any advice? 

Hi ​@ZO23

Just checking something that may be specific to your car. Is the R-Link software in your car up to date? I can't remember if the ZE50 had any charging issues but the ZE20/40 did and that was fixed by an update. The ZE50 did have BMS (Battery Management Software) issues in the early days as they changed the chemistry of the batteries and it wouldn't charge properly. There were also issues about the car falling asleep and being unresponsive to charging.

Contact the r-link team and see if they can identify if you have up to date software.

https://www.renault.co.uk/renault-connect/r-link-2.html

Peter

​@Peter E thank you, I have emailed Renault to double check.

At the very beginning I had issues with my Renault app aswel, as I wasn't made aware that I needed a subscription for the app to work and my subscription had come to an end. The only way you can sort this is by calling the Renault app team and they do it on the phone.

My car was updated on numerous occasions as nothing seemed to be working!

Feels like there is a pattern starting to emerge! Should have stuck with petrol 😅

​@ZO23 It is true that we are pioneers when it comes to owning EVs. It would have been so much easier if we had given it another 10 years for everything to settle down and let others fish the bugs out the whole thing but we are where we are.

I've been very fortunate with my 2019 ZE40 so far in that I have found most of my answers on SpeakEV and I was prepared to do the spade work to make it work. I now have a cheap, reliable system that works for me and, very importantly, my wife. If it hadn't worked for her then we would have gone back to petrol but we have successfully navigated four years of EV car ownership with very few issues but it is a very steep learning curve if you have to do it by yourself.

I would be annoyed if I had to go back to petrol as I'm saving nearly a £1,000 a year not paying fuel duty and the VAT on top of that. And driving an EV is such a stress and noise free experience. I drive my son's A4 Audi on occasions and to be honest I dislike having to do that. I hope you manage to find the root cause of your issues and stick with an EV.

Peter