Problems with Ovo Charge anytime app since change with Ohme and Renualt app

Hey ​@ZO23,

Welcome to the community! I’ve added an EV badge to your profile! 

I’ll tag ​@Peter E as the Zoe is his specialist subject and should be able to offer some advice. We do have similar threads on the Forum about the Renault Zoe which might help: 

Peter also kindly left the contact details for Renault if needed to help link with the Renault servers which i’ll leave below:

r-link.helplineuk@renault.com

giving your registration number (plate) for the car and they will check for you. Due to Brexit you are unable to do this on line (at a cost) and the very friendly and helpful team there can renew your subscription for free for at least another year.

You can also call them on 0344 369 0000. Keep a record of those contact details.

Hopefully this helps! 

Thank you ​@Chris_OVO 

I have been in contact with Renault who have renewed my subscription for 12 months.

Now my Renault app is working my OVO charge anytime is requiring additional steps I have attached screenshots.

I have looked and looked and can't see how to do the steps that are required 🤷🏼‍♀️

Hey ​@ZO23,

It looks like Mobilize is a standalone charging app that works with your Zoe. If you head to the following link it should allow you to download it:

 https://play.google.com/store/apps/details?id=com.renault.zesmartcharge&hl=en&gl=US&pli=1 (android)

https://apps.apple.com/be/app/mobilize-smart-charge/id1284448091 (iOS)

Let me know how you get on!

Amazing, thank you! I will give this a go when I get home tonight! 

How many more apps to I need to charge a car 🤣🤣🤣

Hi ​@ZO23

​@Chris_OVO has been very helpful here in giving you the help to get your car connected to Renault but that is where my experience ends as I don't do smart charging using Charge Anytime. I have the phase 1 Zoe that is not compatible whereas your car is.

My understanding, limited though it is, is that you can only control the car with the Charge Anytime app and I didn't think using Mobilize was possible but I'm quite likely to be wrong with that.

I'll summon ​@Blastoise186 as he is nifty with the appropriate links to get cars connected rather than chargers. All I know is that you must set the car to Continuous (Instant) charging (not the Start (Delayed) or Calendar options) and let Charge Anytime control the car timers.

Peter 

I will give the mobilize app a go when I get home and see if that works.

The only options I get on my Renault app are the attached for charging. I have tried selected instant and customised and the Charge Anytime doesn't like either options. Renault have since gone very quiet when I have asked them. 

I have already charged my car twice without the discounted rate and it is started to get expensive

I can confirm the mobilize app did not work 😭

I had a feeling that might happen…

Try 0330 175 9678 for the Charge Anytime team if you haven’t already - they probably need to dig the logs.

This is on my agenda tomorrow.

I've disconnected my car from the Renault app and Charge anytime app. Signed out, delete the apps and reinstalled them but again it is still asking the same thing.

I have called them once before which they wasn't particularly helpful, but keep the faith.

I just want to charge my car 😆

Thank you for the help though 

I have exactly the same issue. Followed all instructions and same error message

 Any luck sorting yours ​@ZO23 ?