Problems with Ovo Charge anytime app since change with Ohme and Renualt app

Hi ​@jonoparton 

Nope, no luck. I called OVO on Wednesday, they said they would discuss with their technical team. The emailed with yesterday, which I have attached their reply.

I have added all the information on this mobilize app, and then disabled smart charging like the anytime app is asking. Deleted my car and re-added and still says the same thing.

Unfortunately I am started to lose my patient as this has been going on for a month now. No one seems to want to help and I'm left with expensive bills which OVO keep asking me to increase my monthly payments!

I have literally tried everything as well and it’s still not working. It seems to me like there’s a technical glitch in the charge anytime app. 
 

I’ve emailed them today too, with the detail of every step I’ve taken to try to resolve it: 

…………………..

Hi, 

Since the update whereby Ohme chargers aren’t compatible any longer with charge anytime, I’ve followed all the instructions to connect my EV to charge anytime below:



However, this isn’t working. 

My car is compatible (a Renault Scenic e tech 2024 reg). 

Please see the below error in the charge anytime app:



- I click on ‘show required actions’ and get this message: 



- I’ve done everything in the instructions (firstly, I didn’t have the mobilize smart charge app, so I downloaded it, clicked the 3 … in the top right corner and turned off smart charging):



- the error still shows in the charge anytime app 

- I’ve also followed the instruction here to disconnect and reconnect my EV from the account page on charge anytime: 



I’ve deleted all apps (My Renault, Charge Anytime and Mobilize Smart Charge), re-installed them and still get the same error message in the charge anytime app. 

I’ve also tried to reconnect again without the mobilize smart charge app installed. Still no luck. 

My EV is properly connected to the My Renault app so no problem there. 

I’ve also been on the charge anytime forum and seen another user (Zo23) has the same issue for their Renault Zoe. Your email to her said the following, all of which I’ve done: 



I don’t know why this isn’t working and currently I can’t even charge my car, let alone smart charge it on a preferential rate. 

Please can you look into this at your end as it seems like there is a technical bug in your app.

………………….

At the moment I can’t charge my EV at all having disabled smart charging in the Ohme app, per the instructions from OVO Charge anytime. 
 

I’ll see what they say. 

I also emailed them Friday, telling them I still have an issue after downloading the Mobilize app and following the steps the Charge Anytime tells me.

They replied saying it will past onto their technical team!

The funny thing is the app last weekend was fine all looked like it was working. Plugged my car in and nothing! Just said my car was unplugged. Thankfully I never deleted the Ohme app so clicked charge through that. Then Sunday the charge anytime app changed and gave this error message about Mobilize.

But once again I am left with no answers over the weekend, trying to limit when I use my car which is hard when you have kids and no other form of transport.

I thought Electirc was the way forward. And it was so easy before.

I had the same thing - when I connected it last weekend, I didn’t have this error. I then went to charge it yesterday and saw the error. 
 

It must be a technical problem. 

As much as I don't wish you to have the error it does make me feel better knowing it isn't just me, 

I will be chasing them again Monday and will keep you informed 💪🏽

Hey ​@ZO23 & ​@jonoparton,

I'm sorry this is still an issue, but I'm glad the Charge Anytime team is investigating it. ​@ZO23, since you only emailed them on Friday, I recommend waiting a week before following up. Chasing them over the weekend won't give them time to look into it, and the advice will remain the same. Hopefully, they can resolve the issues for you soon!

Hi, ​@ZO23, my app looks like it’s now working (albeit I haven’t tested an actual charge yet). I went on and I had a message to update the app which seems like it has corrected it: 

Hope this is the same for you. 

Amazing, mine has asked to update too and now looks like this.

Quick question, as I don't seem to be able to get a definite answer.

Have you kept the Ohme app? Last time the Charge anytime app looked like it was working, i plugged my car in for it just to remain car unplugged. 

I have the Ohme app still downloaded and that acknowledged the car was plugged in and charged.

Thanks 

Zoe

Yeah I’ve kept the Ohme app, in case charging through Charge Anytime doesn’t work. I can still charge through the Ohme app now, if all else fails (but not get the charge anytime rate). 
 

Because it’s plugged in now, but not charging, the Ohme app is giving me notifications every hour or so asking if I want to approve a charge. There’s a notifications setting which looks like I can switch that off so I’ve given that a go. 
 

One thing I’ve noticed in the Charge Anytime app is that if you set a minimum charge over 0%, it’ll start charging on your standard rate until it reaches that minimum level, then switch to smart charging. I’m hoping I’ve avoided that happening by selecting 0% minimum. Bit crap that tbh as defeats the point of smart charging at a cheaper rate.