Power Move - we want to hear from you

She did specify it was a ‘short survey’! 😁

According to the one single source of truth which is Google, ‘The one-question survey is simply a survey with just a single question’.

I have a problem.  I am lucky to have solar panels so I use less electricity during the day.  I have tried the challenge by sitting in the dark with a torch with nothing electrical on. I saved less than a £1 so its not for me. Not bothering again.

I don’t even bother now, signed up for each power move and earned about £5 total. I’m just moving to Octopus Tracker as it’s a load cheaper and based on my last 3 months smart meter use (thanks Ovo for the data) I’d have saved £100 a month by not using Ovo since their pricing, like every other supplier, just sits at the cap and they don’t try to innovate or be competitive. Was good while it lasted but Ovo is no longer the great company it used to be. 

@Abby_OVO  Now that the Spring challenge has been launched, how do the peak hours it covers match with what the surveyed PM pioneers responded?

You did say “We want to hear from you to understand what time slots work best for you and your routine,” so could you share the result of the survey with us?  

If you do share the result, we’ll be able to work out just how much notice was taken of what OVO’s customers wanted. If you don’t, we’ll know exactly how much 😉

Very interesting points raised Firedog! I’ve taken this straight to the team and will let you know what they respond 😊

Hey @Firedog,

Got a response from the team: 

In the summer months, we use energy slightly later - meaning the peak times are typically later. 6-9pm was the highest scoring time slot (behind 4-7pm) so we've listened directly to our customers and what would work best for them

Very diplomatically put - thank you, Emmanuelle. 

Of course, 6-9PM BST is 5-8PM GMT, so it’s really only a 1 hour shift with respect to sun time, and it’s the sun that affects a good deal of our energy usage - time spent indoors, lighting and heating. 

It would be helpful if you could clearly say what hours apply to what months.

Having spent a month carefully avoiding 4-7 to be told I haven’t met the targets for 6-9 is pretty demoralising and feels like a scam.

Even reading your website afterwards it isn’t clear.

Please communicate better.

The email you received for the April month and the start of the Spring Challenge did make it clear - we also said it until we were blue in the face on the Forum. It’s currently 6pm to 9pm.

OVO did make reasonable efforts to tell you. If you ignored them, I’m afraid that’s kinda your problem.

The same here.  I was not informed of the time change either.