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Rank 1
EnergyDee
Rank 1
August 2, 2025
Solved

power flex email is far to short notice

  • August 2, 2025
  • 25 replies
  • 388 views

I know this has been said before about 7 months ago, but the email notice is much too short. 
I’ve just received an email for today at 2pm. I’ve opted in but it’s a waste of time, as I have nothing to shift at this point. 
It’s a shame, as I think it’s a good trial. 

    Best answer by Firedog

    Updated on 19/01/25 by Ben_OVO


    Our current trials are now closed, and we'd like to thank our users for their participation.
     

     

    … we’re testing different communication methods and timescales to see what works best overall
      

    I wonder. I’m sure 24 hours’ notice would get much better participation than 2 hours, but is that ‘best overall’? It would be comforting for distributors to know, for example, that in an emergency 25% of customers would react given 2 hours notice by SMS, even though 90% would react given longer notice. The lower (‘less good’) response might be enough to mitigate the immediate problem and avoid having to take draconian measures like cutting everybody in the affected area off.

    25 replies

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    Firedog
    Super User
    FiredogSuper UserSolved
    Super User
    September 9, 2025

    Updated on 19/01/25 by Ben_OVO


    Our current trials are now closed, and we'd like to thank our users for their participation.
     

     

    … we’re testing different communication methods and timescales to see what works best overall
      

    I wonder. I’m sure 24 hours’ notice would get much better participation than 2 hours, but is that ‘best overall’? It would be comforting for distributors to know, for example, that in an emergency 25% of customers would react given 2 hours notice by SMS, even though 90% would react given longer notice. The lower (‘less good’) response might be enough to mitigate the immediate problem and avoid having to take draconian measures like cutting everybody in the affected area off.

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    S
    Rank 2
    Suzanne 123
    Rank 2
    September 9, 2025

    I just put my washing on and have just received notification of a power up at 2.00 - only 1.5 hours notice so even worse than the usual 2 hours. 

    D
    Rank 9
    DuncanL
    Rank 9
    September 9, 2025

    There may be hope for those complaining about short notice.  Since trial started I have always been getting 5 hours notice but now seem to have been switched to 2 hours.  Perhaps the 2 hour people might get changed to longer warning groups.

    E
    Rank 1
    EnergyDeeAuthor
    Rank 1
    September 29, 2025

    I have recently been getting a text and reminder just before, which has been helpful.

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      September 30, 2025

      Morning ​@EnergyDee,

       

      Thanks for letting us know - I’m glad the reminder has made things easier 😁.

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