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Rank 1
August 2, 2025
Solved

power flex email is far to short notice

  • August 2, 2025
  • 25 replies
  • 388 views

I know this has been said before about 7 months ago, but the email notice is much too short. 
I’ve just received an email for today at 2pm. I’ve opted in but it’s a waste of time, as I have nothing to shift at this point. 
It’s a shame, as I think it’s a good trial. 

Best answer by Firedog

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

… we’re testing different communication methods and timescales to see what works best overall
  

I wonder. I’m sure 24 hours’ notice would get much better participation than 2 hours, but is that ‘best overall’? It would be comforting for distributors to know, for example, that in an emergency 25% of customers would react given 2 hours notice by SMS, even though 90% would react given longer notice. The lower (‘less good’) response might be enough to mitigate the immediate problem and avoid having to take draconian measures like cutting everybody in the affected area off.

25 replies

Newcomer
August 2, 2025

I'm not getting much luck with the 2 hours free electric. Saved 79p one weekend but most it shows as zero savings 

Nukecad
Super User
Super User
August 2, 2025

Updated on 14/08/25 by Ben_OVO

I know this has been said before about 7 months ago, but the email notice is much too short. 
I’ve just received an email for today at 2pm. I’ve opted in but it’s a waste of time, as I have nothing to shift at this point. 
It’s a shame, as I think it’s a good trial. 

 

The short notice is a part of what they are trialing, ie how short/long do participants need it to be.

From the posts made here so far most find that 2-hours is much too short.

 

I said, Hey - Watts going on.
Rank 9
August 2, 2025

@EnergyDee 

I think you are probably just unfortunate in that you have been placed in a trial group who only get two hours notice.  I have got 5 hours notice for every event so far.  

Peter E
Super User
Super User
August 2, 2025

My previous view has been that under 24 hours notice is not enough time to schedule good use of the 1kWh (often stated as an hour's) free electricity but the National Grid (NESO) who are offering that don't know until shortly before the point of generation/use what they can offer. I.e. electricity is traded 24 hours before use (the day-ahead market) to balance the grid but just before generation/use it has got out of balance again with too much generation committed.

 

It's cheaper to give it away than pay generators to curtail the previously ordered power (supply side response). Asking for an hour's notice or even less is more suited to an automated response. E.g. remotely turn on immersion heaters, turn up air condition or heating depending on the season, charge a home battery - a demand side response. However, that does need kit installed to allow that to happen.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Rank 2
August 2, 2025

Well it’s no good to me l haven’t opted in as we are off to Asda to do some shopping. haven’t got anything to shift like washing or hoovering.

Newcomer
August 2, 2025

I'm getting about 12 hours notice I think.  Not a lot of use, so far I've saved 25 pence.  Not worth the effort.  So, I opt in but just carry on as normal.  If I save I save.  Needs to be a better incentive for me to change my behaviours.

 

On the other hand, the two free hours (which I choose to take on Sundays) are worthwhile.

Rank 4
August 2, 2025

I agree, im in the 2 hours notice group and I keep missing the power ups due to short notice. It's really hard to include it in your plans for the day, especially if you work out of your home or have other commitments. I also wish these notifications were done by text instead of email.

Newcomer
August 2, 2025

I know this has been said before about 7 months ago, but the email notice is much too short. 
I’ve just received an email for today at 2pm. I’ve opted in but it’s a waste of time, as I have nothing to shift at this point. 
It’s a shame, as I think it’s a good trial. 

100% agree. I’ve got stuck with the 2 hour notice period too. Absolutely useless especially if I’m not at home.

Give me 24 hours notice or, even better, a calendar I can subscribe to via Google Calendar etc.

So far it’s been a total waste of my time.

Newcomer
August 2, 2025

The 2hrs notice isn’t enough as I don’t check my emails continually all day long. Sometimes by the time I’ve seen it it’s too late. Often I’ve already used the washing machine etc by the time I get the email or I’m out. 

Newcomer
August 2, 2025

I'm getting about 12 hours notice I think.  Not a lot of use, so far I've saved 25 pence.  Not worth the effort.  So, I opt in but just carry on as normal.  If I save I save.  Needs to be a better incentive for me to change my behaviours.

 

On the other hand, the two free hours (which I choose to take on Sundays) are worthwhile.

12 hours would be good, I don’t think you’ll really make a massive difference as an individual but if 1000s shift that has to be good.