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mritch
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March 16, 2018
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Pipit 500 Smart meter In Home Display (IHD) does not reset after a bill - why?

  • March 16, 2018
  • 14 replies
  • 2582 views

Can you please tell me why the smart meter does not reset to zero after a bill run? Please don't tell me it will just keep going up and up each day, that really is not useful at all. Is there a way of manually resetting it after a bill run?


Cheers Mark

Best answer by Transparent

Updated on 19/06/24 by Emmanuelle_OVO

 

Great question to ask about the information you’re seeing on your smart meter device. I’m guessing you’re looking at the Pipit IHD default screen


This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. Think of it as a ‘Total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this, contact our Support Team to request this change.

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

 

14 replies

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J
Newcomer
Janetovo
Newcomer
October 1, 2019
I wonder if this question was resolved? My in house display is telling me that my estimated annual spend is going up daily for both gas and electric. Estimated bills are now over £1000 for gas and over £1000 for electric and that is before we start using the heating for winter! I must admit I’m very worried. I have checked with my neighbours who have equivalent number of people in the house and they are charged much less.
Amy_OVO
Retired Moderator
Amy_OVO
Retired Moderator
October 2, 2019
I've moved you post to this topic, @Janetovo, the best answer below will help!

Erm... in short, @mritch, no. Here's a list of commands for the SMETS1 meters. There isn't a command to set or reset the readings. I don't know whether you are looking at the figures on the meter itself, or on the In-Home Display (IHD). Nor do I (yet) have a Smart Meter myself. It is quite possible that there are different types of IHD or SmartPhone App which do permit you to reset what they display. But that's quite separate from what the Smart Meter itself does. A lot of people log in to My OVO or use the OVO App to check the Usage Histogram rather than work with the raw meter readings. Is this what you're looking for?
OVO-Joyed to help!
D
Newcomer
Darth Raider
Newcomer
December 3, 2019

We had HIVE installed last October and it made a difference to the overall temperature of the house and Gas usage over the winter,  However, this year we seem to spend ALOT more on gas  according to the “SMART” meter.  This worried me as nothing else has changed so I checked the app and then my bill and realise the readings are all different! 

Question:  How does the SMART meter get tariff data to turn KwH into £?

I have taken some pictures of the meter at the end of the day to compare it to usage in the app but the app hasn’t got any usage data for the last seven days (the coldest of the year so far) so I am waiting to be able to compare them all.

Anyone know why the SMART meter vs. App vs. Actual bill are all so different?

Raider
Amy_OVO
Retired Moderator
Amy_OVO
Retired Moderator
December 4, 2019

Hey @Darth Raider, I’ve popped your post here, there is a tonne of info above that will may be useful. I’ve covered your query here. 

OVO-Joyed to help!
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