Pay monthly customer - why is my Pipit 500 IHD asking me for a PIN?

Hope the new version is much more useful than the old one. I no longer bother with ours.
When will it be available and how do I get one?

Well, Stiggysawdust, I asked that question on another thread and the response was basically "we are giving the nicer, newer technology to brand new customers". That may not be verbatim. :8 It's a typical manoeuvre in business, but not very inclusive.

Hi Lucy/Darran @OVO
I have been mulling over getting a smart meter and have held off due to all the issues I have read about. But can you tell me what the latest update is? If I ask for an install now will I get an SMETS2 meter with the new colour IHD display or are there still issues with these two still. Happy to wait as not in a rush...
Anyone one got any photos of what the Gas & elec smart meters that OVO are installing look like in situ?
Thanks
Daniel

Hi Lucy/Darran @OVO
I have been mulling over getting a smart meter and have held off due to all the issues I have read about. But can you tell me what the latest update is? If I ask for an install now will I get an SMETS2 meter with the new colour IHD display or are there still issues with these two still. Happy to wait as not in a rush...
Anyone one got any photos of what the Gas & elec smart meters that OVO are installing look like in situ?
Thanks
Daniel

Hey Dal,

SMET2 meters haven’t been rolled out yet so if this is what you were after, it might be best to hold off for now! I’ve also attached photos of the gas and electricity smart meters that we’re currently installing.

Lucy

hello

It sounds like you’re referring to the ‘Estimated bill’ section on the In Home Display (IHD). You won’t be able to reset this part (or the IHD) but you’ll be able to see your usage for the day, week and month via the ‘History’ tab.

Lucy

That's a short fall in the system and MUST be fixed otherwise the display is useless as a chocolate tea pot.

Hey @MikeWilliams,

That is a slight issue in the way the Pipit 500 IHDs are designed. We've had plenty of feedback around this which is why we're trialling and rolling out the Chameleon IHD currently, which will show this info.

You can get a projection of your next bill (just for the current month, not a cumulative total) on your online account.

Cheers,
Nancy

@Nancy_OVO Is it possible for existing users to get one of the newer displays. My old Pipet (installed in March 2015) is certainly showing its age with a dim display (not that I got much useful info from it anyway though as OVO never seem to get the right tariff details loaded) and is difficult to read.

@VinceMarsters, if your old IHD is giving up the ghost we can look into sending you a new one. I'd advise contacting the team about this on 0330 303 5063. We'll need to send you out a prepaid jiffy bag to return the old one and then we can send out a shiny new one.

We can't guarantee it's going to be a Chameleon, but it could be. It entirely depends on stock, which is limited, and region.

Nancy