OVO Plus Tesco offer? Is this legitimate?

@Chris_OVO  spoke to Tesco on Sunday and they told me to get in contact with OVO as they can't do  anything to help me as it has to be finalised from OVO. 

When I did the online chat today I was told to give to 10 days and if nothing had changed to get in contact again.

Hey @Lucky2,

​Thanks for letting me know! I know there’s a process the team can follow to request this be followed up, so fingers crossed the points arrive in your Clubcard soon! If you don’t see them, reach out to the team, and they’ll follow up for you. ​

@Chris_OVO Thanks Chris hopefully it will be resolved soon.

@Chris_OVO so just wanted to give an update on the Tesco points, I still haven't received my Tesco points and when I went back onto the online chat on Friday it seems that my case hadn't been escalated as promised.

I have been with OVO many years and only had good things to say about them, until now it's been plain sailing and have not had too many things to complain about and when I have it's been dealt with quickly. I asked the customer service lady how long this will take to resolve this and she said she couldn't give me a time limit as to when this will happen and to just keep checking my Tesco Clubcard.

Hi @Lucky2,

I’m really sorry to hear this. 

Hopefully this has now been escalated for you? Unfortunately this isn’t something we would be able to give an exact timeframe for. 

Please keep us updated if this isn’t resolved soon and we’ll see what we can do here.

My “Profile” does not include a link to “Our Partners”; where is it or any suggestions?

Hey ​@JohnBurridge 

What version of the app do you have? Do you have beyond?

 

I access OVO on my PC only; my contract is called One-Year Fixed. JB

This is the bottom of my Profile page:
  

Do you not see this?

Thank you, but my Profile page is different: