OVO Plus Tesco offer? Is this legitimate?

I meet all the requirements that are mentioned but still no joy in getting the benefit linked to my account. It was escalated to your complaints department and someone would contact us in 24/48 hours but that hasn’t happened to date. Also asked for email re new price changes as from 1st July as we can’t access account to see this. Again still waiting. 

Hi @juneoid,

I’m sorry to hear this. 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Agreed.  I’ve just had an email from Ovo giving Ovo Live offers.  But it involves either 300 miles travel to London at huge expense or 150 miles to Glasgow at large expense. Neither location are at all suitable unless you’re local or well off.  I’d much rather that Ovo returned to giving interest on my current balance which would benefit more people instead of having gimmicks for a minority.

As we’ve mentioned here previously a few times now, the reason OVO Interest Reward got terminated was because OVO had no choice. The primary reasons included:

• Ofgem Request - OVO Interest Reward ran under special permission from Ofgem but had a clause that it was to be “Open To Recall” and be terminated on request from Ofgem. Ofgem triggered that clause a couple of years ago, but allowed it to continue to run for a bit longer for existing customers - this allowance has since expired - OVO was required to shut it down as a result
• Viability - with so many customers on the price capped Simpler Energy tariff right now, it’s financially unviable to run OVO IR because the markup simply isn’t there anymore with the current market conditions
• SSE transfer - this would have literally exploded the bill for OVO IR to excessively high levels

It’s worth remembering that the OVO Interest Reward was designed in a time where the market was more stable and OVO was less than half the current size it is today. What was viable - and possible - to do back then no longer is today. These are ultimately the reasons why it was killed off

​​​​​​Did anyone that signed up for this ever get there 2,500 points?

Yes! Signed up 27th June, points came through late August. Thanks @Lucky2 

@BeePee looks like I will have to get in contact with OVO today

@BeePee could I ask if you got a confirmation email to say you had received the 2,500 points?

I've been on the online chat and the customer service lady said that she would escalate it to the right person and if I haven't had the points in 10 days I have to get in contact again. She said I should be able to see the information on my profile when I get the points and sent an email.

@Lucky2 No e-mail. We just logged in to our Tesco club-card account each week and lo one week the points appeared (26-Aug). This corresponds to the 60 days they quote for the points to appear.

Hey @Lucky2, 

Glad to hear that you got it raised! You could also try speaking with Tesco’s clubcard department to see if they can see it pending or if it ever reached your balance! 

Keep us updated on how things progress 😊