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Rank 2
July 4, 2023
Solved

OVO billing and the Price Cap

  • July 4, 2023
  • 28 replies
  • 1005 views

So OVO are still over charging above the price cap. 
when you question this the chat service cuts you off. 
So we are unable to complain to OVO. 

We can’t move away from OVO as the energy companies are not competitive and are running a closed shop and hard luck on customers this is a complete fiddle between energy companies and Ofgem to extract as much money as they can from customers. 

Best answer by Firedog

Updated on 19/08/25 by Ben_OVO: 

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. Find out how it works – and how it affects your prices with our price cap guide.

 

You can also see the latest information regarding the price cap levels and date changes on the Ofgem site here.

When I wrote “The change in an individual household’s bill will vary considerably, depending on where it is located and how much energy it consumes,”  I over-simplified the case. There are several other factors involved, so if any of these apply in your case, all bets are off …

  • The price change only applies to those on the standard variable tariff. Whether prices on fixed-rate plans go down or not is up to the supplier.
  • The cap varies with the payment method; the amounts quoted are for users paying by monthly direct debit. In particular, the standing charge is significantly higher for users on pre-payment gas meters, and rates for users who choose to pay on receipt of bill are also quite a bit higher.
  • Official rates are given ex VAT. Depending on where you look, rates may or may not include VAT, but this should be made clear on the page.

You can see the current official price-cap unit rates and standing charges on this page: Energy Price Guarantee (prepayment meters): regional rates, July to September 2023 - GOV.UK.  Jeffus posted a more comprehensive table, where prices are given including VAT: CBP-9714.pdf (parliament.uk) 

It might help if you posted a screenshot of your Plan page so we can see whether anything looks strange. 

28 replies

Firedog
Super User
Super User
July 5, 2023

My plan is simpler energy on the standard tariff 

I pay standing order

Thank you. I think you’ll find that paying by standing order, as opposed to direct debit, counts as ‘standard credit’, ‘payment on demand’, ‘payment on receipt of bill,’ or ‘payment by cash or cheque’ to give the method some of its many names. Whatever it’s called, it costs the consumer more than otherwise and is the most expensive payment method. The average household would pay around £150 a year extra for the privilege of not paying by direct debit. 

This is very probably the reason why your rates appear to be higher than the ones you see quoted both by Ofgem and in the press. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Firedog
Super User
Super User
July 5, 2023

Sorry I was a bit late to this party with my post. However, there is one other thing you should be careful about: you have compared these figures:

 

  Ofgem OVO
Electricity unit rate  30p 30.99p
Gas standing charge 29p 32.70p

 

They aren’t comparable, not only because of the payment method, but also because you haven’t allowed for VAT. If you check the table @Jeffus thoughtfully provided courtesy of the House of Commons for the rates for your region (South East?), you’ll see for Standard Credit customers:

  HoC OVO
Electricity unit rate  32.5p inc VAT 30.99p ex VAT 32.54 inc VAT
Gas standing charge 34.3p inc VAT 32.70p ex VAT 34.33 inc VAT

 

[The HoC figures are taken from Ofgem’s, then the VAT is added and the result rounded to one decimal place. This gives a misleading result as the figures in the last column here show; OVO is using Ofgem’s mandated ex-VAT figures for your region, then calculating the rate to two decimal places. In fact, I think you’ll find that they use four decimal places for the greatest accuracy.]

 

Don’t forget to allow for VAT!

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 2
July 5, 2023

So this is very complicated for a simple price cap so I will be taking it up with Ofgem as they are in charge of this fiasco. 
So who do I complain to regarding the insults that were sent to me by Blastoise186 

thanks. For those who helped. 

Abby_OVO
Community Manager
Community Manager
July 6, 2023

Hi @Mr Unhappy 

 

As per the Ofgem webpage ‘What is the energy price cap?’, “the Energy Price Cap is set at an annual level of £2,074 for a dual fuel household paying by direct debit based on typical consumption, which reflects recent falls in wholesale energy prices”, and “* Figures are for typical domestic consumption paying by direct debit, and will vary based on actual household usage” This means that they are showing an average, and that prices will vary based on things like how you pay and what you pay for.

 

There are a number of reasons why energy prices are different across the country such as; how much energy suppliers can sell to customers in that region, how much energy suppliers buy from the national grid or how much the local energy distributors in the region charge suppliers for that energy.

 

Rates can also differ slightly by supplier and by tariff, so some tariffs with additional perks for example may have slightly cheaper rates.

 

The EPC and EPG are always the same for everyone across the country; this doesn’t vary at all, so no matter whether someone is in a slightly more expensive region for their rates, they’ll not pay, on average, more than the EPC/EPG for their actual bills.

Currently Playing: She's Electric
Rank 2
July 6, 2023

Still seem a mess and a bit of a fiddle to me as energy companies are still overcharging as the cost of gas has reduced on the wholesale market. 
There is also the issue around price rigging as there is no compitition  between energy companies. 
I hate OVO energy they were thrust upon me be SSE now I can’t go to a better company. 

Jeffus
Rank 20
Rank 20
July 6, 2023

Still seem a mess and a bit of a fiddle to me as energy companies are still overcharging as the cost of gas has reduced on the wholesale market. 
There is also the issue around price rigging as there is no compitition  between energy companies. 
I hate OVO energy they were thrust upon me be SSE now I can’t go to a better company. 

Hi @Mr Unhappy

Octopus get by far the best overall reviews on Trustpilot. Much better than SSE ever did. 

https://uk.trustpilot.com/review/octopus.energy

They are taking on new customers

https://octopus.energy/

They are also the only supplier currently recommended by Which. 

https://www.which.co.uk/reviews/energy-companies/article/energy-company-reviews/octopus-energy-aESDM2a8ISWP

Might be  worth a look if you hate OVO. 

 

Rank 2
July 6, 2023

Thanks Jeffus they did not come up when I did a search the other day.  

Jeffus
Rank 20
Rank 20
July 6, 2023

Thanks Jeffus they did not come up when I did a search the other day.  

One of the regular posters has provided a referral link that you could think about using. It is in this post.