OVO billing and the Price Cap

I stand by what I said. None of us work for OVO. I also have reason to think you’re either not listening to our advice, or you’re not understanding it properly. Neither Ofgem nor the Energy Ombudsman will bite if they’re satisfied with OVO’s prices on your account being above board.

Which actually brings me to another point. I’m finding your forum account seems to be showing signs of suspicious activity, some of which aligns with known sockpuppet behaviours. Part of the tasks that the forum volunteers do is help keep this place safe for everyone. Spam gets picked up by us pretty rapidly and dealt with by the forum moderators for example. Most of that is easy because spammers are so blatant. However, when it comes to other issues, it’s more complicated. I rarely talk about my detection measures publicly to avoid sneaky bypasses. I also have a long memory, and I’m getting the feeling we’ve seen you here before on another account.

My biggest concern is the fact you created your forum account several months ago, yet you’ve only started to post in the last 24 hours. Why is that? It’s not normal for people to have sleeper accounts here (and there’s not much benefit to having a lurker account either), so I’m just curious of what your plans were.

Your advice is incorrect. Your assumptions are also wrong. 
I have posted here before and no one ever answered. 
you are not listening to me you are jumping down my throat telling me OVO  are correct when it is quite clear that they are wrong. 
If you notice  I am quite specific with the 2 points on overcharging the price per unit of electric and the gas standing charge the standing charge for electric and the price per kWh of gas are in line with the price cap. 
I did not want to be with OVO energy they were thrust upon me by taking over SSE. 

however I am now unable to change supplier which I will do so as soon as possible. 
I will be contacting customer services today to make yet another complaint. 

 

Oh and by the way I have no idea what the heck a sock puppet is. 
Is this an insult you have just sent me at 70 years of age this forum stuff is where I thought I would get help not insults. 

There is nothing further to discuss. We’ve already gone through everything.

Have a nice day.

Hi @Mr Unhappy

In case it helps the price cap data for each region and payment type is on page 25 (inc VAT) 

https://researchbriefings.files.parliament.uk/documents/CBP-9714/CBP-9714.pdf

This is an example of a briefing given to MPs to help answer their constituents questions. 

There are other sources of the data

For example Moneysavingexpert has created a tool (inc VAT) 

https://www.moneysavingexpert.com/utilities/what-are-the-price-cap-unit-rates-/

And this page on the government website (ex VAT) 

https://www.gov.uk/government/publications/energy-price-guarantee-regional-rates/energy-price-guarantee-prepayment-meters-regional-rates-july-to-september-2023

If you are not sure what region you are in this page should help. 

https://www.energybrokers.co.uk/electricity/pes-areas/search

Okay this forum is pretty useless and I have wasted enough of my time I will now have to contact OVO direct as Blastoise186  only wants to insult users and not off help as I was informed this is where we get help. 

I made this suggestion earlier: “It might help if you posted a screenshot of your Plan page so we can see whether anything looks strange. “

The figures you quote correspond with a total annual cost of £2074 for the average household on a standard variable tariff paying by direct debit. For those paying on receipt of bill, the price cap is £2211, so unit prices and standard charges will be correspondingly higher. 

Can you please confirm that you are on a standard variable tariff (not a fixed-price one), and that you pay by monthly direct debit? 

My plan is simpler energy on the standard tariff 

I pay standing order

In that case, you are paying the higher non-Direct Debit rates, which means the quoted rates on the Ofgem website aren’t valid anyway.

Standing Orders are not supported, you can’t get the DD discount that way.

Hi @Mr Unhappy 

So you need to look at the Standard Credit Column for your region. 

These are the ofgem figures 

(from page 25

https://researchbriefings.files.parliament.uk/documents/CBP-9714/CBP-9714.pdf

)

You can find your region here

https://www.energybrokers.co.uk/electricity/pes-areas/search

These are the maximum figures including vat. Suppliers can charge less.

You can also find the figures here (ex vat) 

https://www.gov.uk/government/publications/energy-price-guarantee-regional-rates/energy-price-guarantee-prepayment-meters-regional-rates-july-to-september-2023

And here (inc vat) 

https://www.moneysavingexpert.com/utilities/what-are-the-price-cap-unit-rates-/

I suspect regional differences will be even more dramatic over time as renewable power generation is increased. Regions are likely to be subdivided for some tariff in the future.

As hopefully you can see in the screenshot, if you switch to Direct Debit you could pay less.