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M
Rank 3
mwalim
Rank 3
June 8, 2023
Solved

Overpayment of FiT

  • June 8, 2023
  • 38 replies
  • 920 views

I have recently had money paid into my account by OVO yet I switched to OCTOPUS last october and OVO are up to date with FIT payments.

Best answer by Abby_OVO

Updated on 20/06/2023 by Abby_OVO

 

Update on this, the team working on this have began contacting customers who were impacted by this. They’ll be in touch soon to let you know what the next step will be, and if there’s anything you need to do.

Hey @mwalim @blueoatgrass 

 

I’m sorry for any confusion this may have caused.

 

I raised this internally as you’re both not the only person to have receive refunds/credits out of the blue. It’s been flagged to us as an ongoing incident in which the necessary team are working on fixing this at the moment. Thank you for bringing this up to us, it’ll be helpful for any others in a similar situation. 

 

We do apologise for any confusion this may have caused, I’ll pop back on this thread and update you when we have any further updates on this.

38 replies

N
Newcomer
NFGoudie
Newcomer
June 7, 2023

I’ve received a not insubstantial credit payment from OVO.  There’s no note on my OVO account and doesn’t appear to be a compensation payment or rebate. Anyone else receive this? 

BPLightlog
Super User
BPLightlogSuper User
Super User
June 7, 2023

Presumably you’ve also checked any credit level in your account as well?

https://account.ovoenergy.com/billing-details

If a bank transfer, are there any references against the transaction?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
N
Newcomer
NFGoudie
Newcomer
June 7, 2023

All the obvious reasons have drawn a blank.  I then though it was a PV Fit payment but that came in last month and in any case a smaller amount.  This is about 20% of my annual costs! 

Abby_OVO
Community Manager
Abby_OVO
Community Manager
June 8, 2023

Hey @NFGoudie 

 

Welcome to this customer forum, just so you are aware, we don’t have access to accounts here at the forum, but we’ll do our best to help where possible.

 

If you’ve not seen a change in your credit balance like BPLightlog asked, or any other obvious reasons for this the next best thing will be to get in touch with the Support Team. They’ll be able to help identify why, how or when this occurred.

 

 

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BPLightlog
Super User
BPLightlogSuper User
Super User
June 8, 2023

That’s interesting @mwalim . You’re the second person who has reported this in the last few days. Nothing due back after your switch?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    M
    Rank 3
    mwalimAuthor
    Rank 3
    June 8, 2023

    No, all paid up although I did have to wait until Feb this year to get final payment from October. Have emailed them but not much hope of a reply!!

    B
    Newcomer
    blueoatgrass
    Newcomer
    June 9, 2023

    I too have received a unexpected FIT payment and sent an email to OVO 

      M
      Rank 3
      mwalimAuthor
      Rank 3
      June 9, 2023

      Hello blueoatgrass.

      Do you still have FIT with OVO?

       

      B
      Newcomer
      blueoatgrass
      Newcomer
      June 9, 2023

      Yes I have a FIT account at OVO but I moved my main supplier account over four? years ago , just left my FAiT because it worked reasonably well

      Clearly somethings happened but I don’t understand it so I’ll see how OVO respond in due course.

       

      B
      Newcomer
      blueoatgrass
      Newcomer
      June 9, 2023

      Another thing just occurred to me. I have just recently moved to Octopus and my electric meter was originally fitted by OVO

      It’s a Secure SMET 1 meter

      A  couple of days ago I had a visit from Morrisons who read my solar generation meter and use my Secure SMET 1 meter for an export reading ( better for me than 50%) I was told months ago my next visit would be Jan 2024!

      The meter reader couldn’t understand the meter identification number he was given on his hand held computer since they didnt correspond with my meters. I remember him calling before to read my generation and export meters and he had no problems then

      So somethings wrong at OVO

       

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