Nonsensical target for Power Move Plus

Hi everyone,

Just received the email saying I didn’t reach my target of 0.1kwh on 16th Nov. I’m not surprised, I live on my own and there was little more I could do to reduce power use in that time. Like the idea but not sure I’ll bother again 😒

We earned 9p won't be bothering again!

🤣 my email informed me that I will be credited with........0.03p for my great effort. My target was 0.1kwh and apparently I managed to reduce usage by 0.01!!!

My Power Move average, so far this month, is 8.72%.

Never even opted in - complete waste of time. My overnight usage is about 0.05 so could theoretically have earned £1. 35. Wow! 

OVO failure

I posted my situation of an OAP, living alone. With Smart Meters of not meeting the Power Move Plus target for October when I only used my dishwasher, washing machine and tumble dryer on timers for 0300 in the morning for the month of October.  I also posted about my 9p "reward" for going below a 0.1kwh target on 16th October when my flat had not been occupied during November to date as i.am in hospital for major heart surgery!!

They have deleted the post!  Wonder why!

Complaint procedures have been commenced

Via Hugo rather than OVO

@Lizziekent it looks like you broke the House Rules with that particular comment and it was removed as a result.

What, by stating what has happened and this is all an OVO confidence trick?  Show me anyone who had gained any real advantage from Power Move, let alone me when I have been in hospital for the whole month and they failed to account for the use of appliances out of hours for the month of October.

This Forum should allow for free speech as I have politely done, but obviously OVO want to keep this poor customer service/offers under wraps.

Free Speech is allowed here, but there still has to be some rules to prevent things from going too far. Same story for just about every forum out there - regardless of topic.

If you have a problem with that and wish to complain about it, forum@ovoenergy.com is the way to go.

As I said previously, you are confusing Power Move and Power Move Plus. They are not the same:

Power Move: Get £15 if you use less than 13.5% of your daily power during 4pm-7pm on Weekdays based on averages - shutting everything down all day will not usually help much with this

Power Move Plus: Get specific rewards for meeting specific targets on certain days

You probably got rewarded for the latter

But no one has stated what rules were broken,  if any, as no foul language or threats, or anything but the FACTS were mentioned . Yes I stated it is a confidence trick. But why not.  It certainly looks like one for some form of business gain.  I can say that as I was in high level retail sales management  business, and I have seen some bad examples of promotional tactics.

It is for OVO to answer all our doubts on this subject  NOT close down the debate.  All we want is answers