Hi all,
I recieved an email for a power up 3pm-4pm on Sunday 17th August. I opted in and took part. However last weeks results email didn't show my result, despite the email saying results 11th-17th august. I have just recieved this weeks email and it only shows 18th-24th.
So where is the missing result?
Did anyone else opt in to this session and find their result missing from the weekly results email ?
Best answer by Chris_OVO
Updated on 20/01/25 by Ben_OVO
Our current trials are now closed, and we'd like to thank our users for their participation.
Hey
The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.
We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.
Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us.
Hey
The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.
We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.
Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us.
I still get the power up or down emails but have not had a results email recently. How do I check if I am still in the trial?
+4Hey
If you're receiving emails about the events, then you are definitely part of the trial. Have you checked your spam folder? It’s possible that the emails ended up there by mistake. Additionally, you can look at your bills to see the credits for any events you’ve participated in. If you can’t find any of this information, please let us know, and we can follow up with the team.
Hey
If you're receiving emails about the events, then you are definitely part of the trial. Have you checked your spam folder? It’s possible that the emails ended up there by mistake. Additionally, you can look at your bills to see the credits for any events you’ve participated in. If you can’t find any of this information, please let us know, and we can follow up with the team.
Last ‘results’ email was September 10th at 5pm
not In spam either.
still opting in daily and taking part so I would be very keen to see my results!
If you can help I would much appreciate it 🙏
+4Hey
I checked in with the Power Move Flex team, and Chris_OVO, the team are looking into it, they’ve found the issue today and will get the results sent out soon as they can.
Sorry for the delay here.
Hey
I checked in with the Power Move Flex team, and Chris_OVO, the team are looking into it, they’ve found the issue today and will get the results sent out soon as they can.
Sorry for the delay here.
Thank you for getting the most recent power move flex email sent.
It mentions that the smart meter did not send readings on the 17th .
My records show that I opted in and used approximately 2 units (50p)
Wondering if that will show as a credit on my bill or will my efforts have been wasted??
Thank you again for your help in this matter.
Jennifer
+4Morning
Cheers!
+4
4.18 If we’re unable to read your smart meter data for 3 days after the event, then you won’t be eligible for the reward. If your smart meter isn’t communicating you won’t be able to receive a reward as we won’t have the data we need to correctly calculate your energy usage.
4.18 If we’re unable to read your smart meter data for 3 days after the event, then you won’t be eligible for the reward. If your smart meter isn’t communicating you won’t be able to receive a reward as we won’t have the data we need to correctly calculate your energy usage.
Would having a working ’in home display’ meter flag this to me on the day?
May I request a replacement please, a working one would be jolly useful 🙂
It has happened to me twice now. Bizarrely not before thus trial…
Maybe more since as I haven’t received a results email this week either !
Really hope we can find a way to resolve this.
+8I’m afraid it won’t - the IHD runs on a local HAN connection, which is a different mechanism.
If you fancy a new one anyway… This may help.
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