No results for 3pm-4pm power up on 17th August

​@Firedog 

Out of curiosity - was your event also for 3pm to 4pm ?  If not, it might be the specific event that is the problem.

Yep:

That puts an end to that theory but here’s another one.

Since the PMF summer trial began, I have never been invited to take part in a PMF event on any day on which I have had Beyond Reward Free Hours - with the exception of 17 August.  Perhaps some like myself and ​@ShiftingSaver were invited to take part in that event in error.

I am sure ​@Firedog will now knock that theory on the head by saying that he also had Free Hours and a PMF on 17th and his results are OK !!

​@DuncanL you might be on the something there. I did have my Ovo Beyond free hours that day because i spent a while working out what jobs to do in which time slot earlier that morning to maximise my rewards. I thought it was unusual because

1. It was on a sunday, when I'd never had one on a sunday before. 

2. I had my free Beyond hours too the same day and never had a double event before either.

But I opted in as per usual, so I should still be entitled to my reward.

​@ShiftingSaver , I definitely opted in on the 17th but whether I successfully shifted any usage, I can’t say.  But even if I didn’t, I should have got a note of my result. 

Hey all, 

The team are going to look into this this week, I’m sorry for the issues you’re having & will report back as soon as I’ve heard from then. 

Thank you for your patience. 

I have just received monthly results for August and the total credit earned and percentage of successful events must include data from 17 August.  

I've kept all my weekly round up emails and totted them up and adding in 1st-2nd August as well and it totals the same as my monthly round up. So 17th is still missing from my total.

​@ShiftingSaver 

I have checked again and monthly results definitely only balance with weekly results if I earned the princely sum of 15p on the 17th August.  Same goes for success percentage, it only tallys if I had a successful shift on 17th.  Going by weekly results, I was successful 15 out of 20 events = 75%.  Monthly summary says 76%.  If I include an event on 17th, it becomes 16 out of 21=76%.
 

Instead of being cleared up, it only seems to be getting odder.

Hey ​@ShiftingSaver & ​@DuncanL,

I asked the team again this morning for an update. They confirmed that the data was included in your weekly update on the 20th, so it should be available to you.

If what you're seeing is different from that, please let me know, and I can ask them to investigate further.