New Fixed Tariff

Hi @Lucky2 ,

That sounds like it might be the one that lets you change to another OVO fix deal fee-free. Either way, you ALWAYS have the 14-day cooling off period which expires 14 days after the plan starts.

Do you know what the name of the tariff is? Once I have that, I’ll dig the details for you.

@Blastoise186  yes I do,

1 Year Fixed Loyalty - Economy 7

That looks like the one. Either way, I don’t see the prices going down anytime soon, so you’re probably better off keeping the fix anyway.

@Blastoise186  I will be staying with it but my issue with it is that it said no exit fees unless I changed supplies  before I signed up and than had something  completely different on my contract.

https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/switching-to-ovo-here-s-what-to-expect-9322

You should have had an email confirming the switch and giving the rates that apply on the new tariff.

The email also includes a link to the terms and conditions that apply to that specific contract. These are the ones that apply, more or less regardless of what you might read elsewhere. They may make clear what conditions would lead the imposition of an exit fee, but you should note that these terms can change without notice so long as the change is not to your detriment, so you might want to bookmark the page and revisit it occasionally.

This is page the link in my confirmation email a couple of months ago takes me to:
1 Year Fixed Loyalty Terms and Conditions | OVO (ovoenergy.com). It’s the same page I see if I follow the link on the Plan page in the app.

Yours might be different, so be careful.    

The exit fee quoted on my Plan page is £75. The one given on the official-looking Terms and Conditions page is £50, payable if I change supplier. Heaven knows what they would try to charge me should they decide that I’m liable to pay an exit fee. But as @Nukecad  points out, you can apparently switch to a different OVO tariff with impunity; the fee would only ever be extorted if you switched to a different supplier.

@Firedog I still think it's very miss leading as it clearly said £50 exit fee per fuel if you change supplier, before I sign up. Nowhere does it say Should you cancel your contract more than 49 days before it ends you'll pay an exit fee of £50  which it says on my contract.

I agree, and they’re looking into it! The text on the Plan page is curt and doesn’t tally with the verbiage on the Terms and Conditions page linked just below it. I can’t imagine that they would ever try to take an exit fee in contravention of the T&C. It’s always discretionary, anyway (“… we may apply an exit fee ...”).

@Nukecad took a chance on it and didn’t have to pay. 

@Firedog when you say they're looking in to it! Who  are they.

We’ve got ways of passing things back to internal teams within OVO via the Forum Moderators. If they spot stuff that they think needs to be flagged up internally, it takes but a moment for them to do so.

This is definitely something we’ll ask them about passing on.