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Rank 2
speuk
Rank 2
November 29, 2024
Solved

MY2025 Porsche Taycan not connecting

  • November 29, 2024
  • 12 replies
  • 211 views

I have just changed my Porsche Taycan 4SCT MY2023 for a new Taycan MY2025

I have deleted the old car and added the new one. Charge Anytime is connected to My Porsche Account and the App can see the car and the SoC but gets stuck finishing the connection. On the Dashboard screen it says connecting to your Porsche with a wiring circle. The Last update time refreshes and has a green dot.

I have charged the car but I get no credit.

Is there an issue connecting to Gen 2 model year 2025 Taycans?

 

Best answer by Abby_OVO

Updated on 04/02/26 by Abby_OVO

 

Hey ​@speuk 

 

Sorry to hear this, did you manage to speak with the Charge Anytime team about this?

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

 

 

Let us know how you got on?

12 replies

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M
Rank 1
Malcolm H
Rank 1
January 30, 2025

Car Porsche Taycan GTS model year 2024
Charger Wallbox Pulsar Plus

Updated My Porsche App a couple of days ago. Previous to update on plugging car in, charger always started charge for a few minutes regardless of charge state and then stopped. App reported “charge pause” and when charge anytime started charge My Porsche indicated “charging in progress”

Since My Porsche app update when plugging in car charging starts for a few minutes but when it stops app reports “charging complete” and charge anytime appears unable to start charge. Charge Anytime keeps advancing charging after time but nothing happens. Urgent charge will not start either. Only way to charge appears to be unplug vehicle, replug in and use direct charging in vehicle or My Porsche app. Have just noticed that something (and it’s not me) keeps creating an active timer in My Porsche set for 28% charge and dated two days ahead. I’ve deleted this but it keeps coming back.

Not sure if issue is fault with My Porsche update or compatibility between Charge Anytime and this update?

0
Abby_OVO
Community Manager
Abby_OVO
Community Manager
January 31, 2025

Hey ​@Malcolm H 

 

I’m sorry to hear about the trouble you’ve been having.  It’ll be best to get in touch with the team about this directly, so they can take a look for you.

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

 

Let us know how you get on.

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