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speuk
Rank 2
Nov 29, 2024 6:56 AM UTC
Solved

MY2025 Porsche Taycan not connecting

I have just changed my Porsche Taycan 4SCT MY2023 for a new Taycan MY2025

I have deleted the old car and added the new one. Charge Anytime is connected to My Porsche Account and the App can see the car and the SoC but gets stuck finishing the connection. On the Dashboard screen it says connecting to your Porsche with a wiring circle. The Last update time refreshes and has a green dot.

I have charged the car but I get no credit.

Is there an issue connecting to Gen 2 model year 2025 Taycans?

 

Abby_OVO
Abby_OVOBest Answer
Community Manager
Dec 2, 2024 9:50 AM UTC

Updated on 04/02/26 by Abby_OVO

 

Hey ​@speuk 

 

Sorry to hear this, did you manage to speak with the Charge Anytime team about this?

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

 

 

Let us know how you got on?

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12 replies

Rank 2
speukAuthor
Rank 2
Nov 29, 2024 7:05 AM UTC

Last updated time is green... but just doesn't connect

Blastoise186
Super User
Blastoise186Super User
Super User
Nov 29, 2024 9:38 AM UTC

Howdy ​@speuk ,

Looks like a bug to me. Did you let the Charge Anytime team know yet? If not, it’s 0330 175 9678 Option 2 so they can dig the logs.

Possibly related though: https://status.enode.com/incidents/01JDV32D89XF2JP5S60BSMZ2JS

You might want to try again later once that incident has been resolved.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
speukAuthor
Rank 2
Nov 29, 2024 9:42 AM UTC

Thanks, I will give them a call later. I've been trying since Friday 22nd so seems ongoing 

Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
Dec 2, 2024 9:50 AM UTC

Updated on 04/02/26 by Abby_OVO

 

Hey ​@speuk 

 

Sorry to hear this, did you manage to speak with the Charge Anytime team about this?

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

 

 

Let us know how you got on?

Currently Playing: She's Electric
Rank 2
speukAuthor
Rank 2
Dec 2, 2024 9:59 AM UTC

Hi Abby

 

Yes I spoke to the team and sent screenshots and it has been past to the back end team to investigate.  Now we are in December I assume I can delete my Charge Anytime account and start from scratch and will not loose my November credits?

Blastoise186
Super User
Blastoise186Super User
Super User
Dec 2, 2024 10:19 AM UTC

Probably best to wait for the team to advise you on that one.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 2
    speukAuthor
    Rank 2
    Dec 14, 2024 10:34 PM UTC

    After waiting over two weeks for the OVO Charge Anytime team to get a response from Enode. I gave up and contacted one of the Founders and Chief Technical Officer at Enode on Friday evening.  He responded at 8pm  and asked for my VIN number.  Over the course of a couple of hours he worked out that because MY2025 has a bigger battery the Enode APi was not sending the battery capacity. This has been corrected and sent to OVO, I now just need OVO to update their end. Full marks to Nikolai at Enode he spent until 10.05 pm fixing the Enode end. He has also promised to see this through as soon as he can get hold of someone at OVO. Quite impressive for a Company Founding director to get stuck in late on a Friday night.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      Dec 16, 2024 11:58 AM UTC

      I’m really glad to hear the founding director was so helpful. I’ll forward this onto the Charge Anytime team & report back ​@speuk 

      Renewable Energy? Big Fan.
      Rank 2
      speukAuthor
      Rank 2
      Dec 16, 2024 12:00 PM UTC

      I’m really glad to hear the founding director was so helpful. I’ll forward this onto the Charge Anytime team & report back ​@speuk 

      All working now, the CA App connected around 10am this morning.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      Dec 17, 2024 10:26 AM UTC

      Ah brilliant news! Thanks for the update ​@speuk 😊

      Renewable Energy? Big Fan.
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