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MajorSqueeze
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July 1, 2020
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My online account daily usage section hasn't updated but I have smart meters - what is issue?

  • July 1, 2020
  • 55 replies
  • 4042 views

Hi there,

My online account has stopped updating itself and my last useage data was on the 24th (Last meter reading on the 25th)

I’ve checked my meter from time to time and the WAN light has been flashing away indicating a connection. It’s been fine for months and transmitting everyday and just suddently stopped updating.

Are there any known isues going on?

Thanks.

    Best answer by Transparent

    Updated on 14/01/25 by Emmanuelle_OVO:

     

    Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).
     

     

    We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

    If you have communication issues with your smart meter please fill in a smart meter health check below:
     


    Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. :slight_smile:

     

    OVO member but not got a smart meter yet? - Book today!

     

    Interested but not yet an OVO member? - Check out our plans!

     

    55 replies

    Show previous replies
    P
    Newcomer
    Popeye
    Newcomer
    August 20, 2023

    why isn’t OVO displaying todays smart meter readings? it is 1430. this is usually done in the mornings

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 21, 2023

    Hey @Popeye ,

    Can you check again to see if today’s reading is showing up?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      August 29, 2023

      Hey @Popeye 

       

      Did your readings start showing up again on the account?

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      L
      Newcomer
      Laura A
      Newcomer
      March 14, 2024

      Hi OVO 

      is there a reason why my OVO app has stopped working since the 4th March 2024 I am unable to see how much gas and electric am using. I also don’t have a working in home display which was reported last year October and was told there is a supply issues and will be getting one sent out soon. Any update on this please 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 14, 2024

      Hi @Laura A ,

      Please post photos of your meter first. We’ll try to advise. Please note however, I don’t work for OVO and can’t access your account.

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        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd