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Z
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ZoeC
Rank 2
December 12, 2022
Solved

Moved into a home- Am I OVO or Boost?

  • December 12, 2022
  • 17 replies
  • 1315 views

Hi I have just moved into a house, there is no gas or electric 

I have been trying now for 3 days to get in touch with OVO

i have been informed that the supply is with OVO

on Saturday the lines said it was closed at 11am even though the website says you close at 2pm

 

i have been trying to call since 9am I have been hung up or cut off 5 times

ive tried calling trough the vunerable person number and options and again disconnected, I’m getting desperate, I have no electricity or gas and I’m freezing cold

please OVO let me set up an account no one seems to want to help

Best answer by Blastoise186

Updated on 26/06/24 by Shads_OVO

 

Got a pay as you go meter? Why not check out of topic hub:

 

 

Thanks. You’re actually on Boost PAYG by the looks of things. Try calling 0330 102 7517 instead as that’s the team you actually need to speak to. Alternatively, Live Chat via https://boostpower.co.uk .

Once you’re set up with Boost, you can ask their team to move you over to OVO Pay Monthly if you wish. I’d probably recommend doing so given the circumstances.

17 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 12, 2022

Hi @ZoeC ,

Could you post photos of the meters real quick? I’d like to check something. If you could also post clear photos of the displays and a wider shot as well, that’ll be great.

This will help me figure out whether you’re talking to the right part of OVO and what the next steps are.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Z
Rank 2
ZoeCAuthor
Rank 2
December 12, 2022

 

Z
Rank 2
ZoeCAuthor
Rank 2
December 12, 2022

 

Z
Rank 2
ZoeCAuthor
Rank 2
December 12, 2022

Since I have posted this I have been hung up again 2 times…. And now I’m on hold again for 15mins

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
December 12, 2022

Updated on 26/06/24 by Shads_OVO

 

Got a pay as you go meter? Why not check out of topic hub:

 

 

Thanks. You’re actually on Boost PAYG by the looks of things. Try calling 0330 102 7517 instead as that’s the team you actually need to speak to. Alternatively, Live Chat via https://boostpower.co.uk .

Once you’re set up with Boost, you can ask their team to move you over to OVO Pay Monthly if you wish. I’d probably recommend doing so given the circumstances.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Z
    Rank 2
    ZoeCAuthor
    Rank 2
    December 12, 2022

    I can’t take it anymore, I have just been cut off again by Abbie who said 20 mins ago she would check my postcode

    i was in chat also for over an hour and that’s stopped updating

    i don’t know what to do, someone please help

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 12, 2022

    It’s not OVO you need to speak to. It’s Boost. 0330 102 7517 or https://boostpower.co.uk 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Z
    Rank 2
    ZoeCAuthor
    Rank 2
    December 12, 2022

    Thanks. You’re actually on Boost PAYG by the looks of things. Try calling 0330 102 7517 instead as that’s the team you actually need to speak to. Alternatively, Live Chat via https://boostpower.co.uk .

    Once you’re set up with Boost, you can ask their team to move you over to OVO Pay Monthly if you wish. I’d probably recommend doing so given the circumstances.

    I shall try that now, thank you 🙏 

    Z
    Rank 2
    ZoeCAuthor
    Rank 2
    December 12, 2022

    Do you know whether boost are the ones who supply both the electric and gas? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 12, 2022

    They might be, it’s quite likely. Since both meters appear to be in Prepayment Mode and your property is on “OVO” it’s very likely to be Boost right now

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd