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ZoeC
Rank 2
December 12, 2022
Solved

Moved into a home- Am I OVO or Boost?

  • December 12, 2022
  • 17 replies
  • 1315 views

Hi I have just moved into a house, there is no gas or electric 

I have been trying now for 3 days to get in touch with OVO

i have been informed that the supply is with OVO

on Saturday the lines said it was closed at 11am even though the website says you close at 2pm

 

i have been trying to call since 9am I have been hung up or cut off 5 times

ive tried calling trough the vunerable person number and options and again disconnected, I’m getting desperate, I have no electricity or gas and I’m freezing cold

please OVO let me set up an account no one seems to want to help

Best answer by Blastoise186

Updated on 26/06/24 by Shads_OVO

 

Got a pay as you go meter? Why not check out of topic hub:

 

 

Thanks. You’re actually on Boost PAYG by the looks of things. Try calling 0330 102 7517 instead as that’s the team you actually need to speak to. Alternatively, Live Chat via https://boostpower.co.uk .

Once you’re set up with Boost, you can ask their team to move you over to OVO Pay Monthly if you wish. I’d probably recommend doing so given the circumstances.

17 replies

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Z
Rank 2
ZoeCAuthor
Rank 2
December 12, 2022

Do you know how I could be able to turn those meters on? I was able to get through to an advisor but they were asking for the readings, when I’ve tried it before the screens are just blank and I’m not sure how to turn them on

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
December 13, 2022

Hey @ZoeC,

 

Sorry for the issues you’re having,

 

If you spoke to OVO they may have asked for readings, this is how pay monthly meters work.

 

But as @Blastoise186 advised you’re pay as you go, this means you’ll need to get an account set up with Boost Energy. You’ll then need to top up your meter, you can do this in shops or through the App. 

 

Hope this helps. 

Renewable Energy? Big Fan.
Z
Rank 2
ZoeCAuthor
Rank 2
December 13, 2022

Do you know the options I click for going through to customer service to make an account because the woman on the phone said it’s currently only for emergencies and I’d either have to call later or tomorrow 

Blastoise186
Super User
Blastoise186Super User
Super User
December 13, 2022

You should just be able to explain you’ve moved in and need to set things up. This is allowed so I’d recommend telling them you need to set the account up immediately to avoid going off-supply.

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Z
Rank 2
ZoeCAuthor
Rank 2
December 13, 2022

Hi, I explained this each time I called and was then told to call back later, when I called back I got the same woman who told me to call again at 2pm

 

i called at 2pm and got the same woman again who basically told me she won’t help me and to call again tomorrow I am freezing cold I’ve not slept all night

i have given up, my neighbour went online and set me up an account with British Gas for gas and electric within 10 mins

it goes live on Thursday! 
 

thank you for all your help in here, but OVO and Boost I’m afraid are completely useless, and if it not for you and my neighbours I would probably have frozen to death by next week!

I have found the complaints email both my housing officer and neighbour will be lodging complaints 

 

thank you ( I’m off to get warm somewhere)

 

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
December 14, 2022

Hey @ZoeC,

 

Sorry for the issues you’re having,

 

It sounds like maybe you were calling an emergency number. If you’ve moved into a property supplied by Boost please contact them through web chat and they’ll get you set up with a new card and key. They’ll also give you a payment code to top up with until your new payment card reaches you.

 

Hope this helps. 

Renewable Energy? Big Fan.
Z
Rank 2
ZoeCAuthor
Rank 2
December 14, 2022

It’s ok I’m now with British Gas

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd