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willp2003
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August 23, 2022
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Moved from PAYG to OVO pay monthly credit meters, but not got an OVO account yet?

  • August 23, 2022
  • 29 replies
  • 1446 views

Hi, 

I moved into a new property in June that had PAYG meters. An OVO engineer swapped these to credit/smart meters on the 1st August. I’ve not been set up an account yet and wondered how long it will take? The 3 people I’ve spoken to have not been able to help.

I used to have an OVO account at my old property and wondered if that was hindering the process.

I just want to get the billing set up, so I don’t end up with a huge bill after a few months of not paying.

Best answer by Emmanuelle_OVO

Updated on 28/07/25 by Emmanuelle_OVO:

Hey @Kall,

 

Credit mode is pay monthly, so it may be they’ve already started the process of changing your meters back to pay monthly. I know for electricity the meter mode can be changed almost instantly from pay as you go to pay monthly and vice versa. With gas, it can take a little longer but usually around 4 hours.

 

When we’re unable to change a customer from pay monthly to pay as you go or vice versa. It’s mostly due to tech issues like a faulty meter or if they dispute any debt balance as that will need resolving before we can change the account. It might be worth enquiring as to whether there are any account issues?

 

You should be able to set up a new Online Account once the account is changed to pay monthly. If you head to the Online Account page and select ‘First Time Logging In’. This Tutorial might be helpful:

 

 

How to get in contact about my OVO Pay As You Go account:
 

​​​​​​

Useful links:
 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 
 

 

29 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
May 21, 2023

This can be arranged now! If you call 0330 175 9669 the team there can help you migrate to DD.

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    M
    Newcomer
    mixomusic
    Newcomer
    September 4, 2023

    We had a pay as you go smart meter fitted 3months ago, but it didn’t work from the start. the Valve kept closing , OVO sent a 3rd party engineer out and they fitted a pay monthly meter. 
    However getting that pay monthly meter registered to our address has been a nightmare, 3-4 weeks ago we had a 4 hour conversation between departments, they took our meters details , we gave them a meter reading, and a bill is assigned, but we still had to wait for the account to register - it would take 10 working days they said -- but like I say 3-4 weeks on .. no account, no bill , .. and today we received another new pay as you go account number.. and card ,. 

    Being summer the bill isn’t expensive, but we really need this sorted before late autumn so we can keep track of our usage. I don’t know what to do, my mother is getting so anxious over it all, and the phone service is so stressful.  

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 4, 2023

    If you haven’t already, try doing this via Live Chat at https://ovoenergy.com/help . It’s usually a much better experience than phoning in.

    Otherwise, try https://ovoenergy.com/feedback 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    Newcomer
    mixomusic
    Newcomer
    September 4, 2023

    If you haven’t already, try doing this via Live Chat at https://ovoenergy.com/help . It’s usually a much better experience than phoning in.

    Otherwise, try https://ovoenergy.com/feedback 

    Thankyou i’ll give it a try , i’ll let you know how I get on,

      M
      Newcomer
      mixomusic
      Newcomer
      September 4, 2023

      after months of chatting with OVO over the phone -and them telling us how much our bill would be , telling us that we are pay as you go and now going over to pay monthly. 

      Well the OVO web chat person said that our account numbers - (one of which was given to me by OVO .). is actually an SSE account number and that they can’t help us with it. - they said that not everything had been moved from SSE to OVO yet. 

      So I tried to register the account number with SSE , and it’s not even recognised. 

      The OVO pay as you go team recognised we had an account that had to be closed 
      So what is going on ? The lady on the phone told us the “monthly” account would take 5-10 working days to register ,  and that we’d receive a letter and a bill for £89 - 
      however it is now 20 days. .. and today we received a pay as you go card ,. for a meter we don’t have.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      September 5, 2023

      Hey @mixomusic,

       

      Really sorry to hear this, it sounds like a very stressful situation.

       

      I’ll ask Forum_Support to recah out via private message.

      Renewable Energy? Big Fan.
      G
      Newcomer
      GeorgeWatson
      Newcomer
      October 8, 2023

      Hi, can anyone help. I spent about five hours on the phone changing to pay monthly, the direct debit has come out my account but when I just signed into my online account it says pay as you go.

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      October 9, 2023

      Not sure when you made the change @GeorgeWatson but it can take a little time for this kind of update to be reflected. 

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      G
      Newcomer
      GeorgeWatson
      Newcomer
      October 9, 2023

      Thank you BP Lightlog but the change was over a month ago.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      October 9, 2023

      Hey @GeorgeWatson,

       

      Sorry for the issues you’re having,

       

      The Online Account may not be completely set up yet. 

       

      Have you had your first statement, welcome letter and new account number? Have you been given a timeframe by the support team for how long the process takes?

      Renewable Energy? Big Fan.
      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd