MG4 failed to charge last night on Charge Anytime using OHME charger?

Last nights charge and also stats for a manual charge I just tried to see if now working.

I’m really sorry to hear this @New EV driver, it sounds like a very frustrating experience. I wonder if the charge anytime team can contact OHME on your behalf, or perhaps OHME have a complaints procedure you could follow? 

Actually got through to OHME this morning for an hour and they are I believe busily trying to get to the bottom of this and the previous issue. They are claiming the car turned the charge schedule off at 8pm last night before it was able to start. I have no schedules or apps operating on the car and it is as per when it left the factory . I believe it will be an issue with OHME software. I reposted here as I felt it only fair to warn people that OVO will effectively via small print step away from responsibility which I now sort of get as they send power to the house. The charging of a car and reporting that to OVO is effectively the responsibility of OHME. 
 

My takeaway from this is to check your charging statistics daily to ensure each session has technically ended each day. The charge on 05/12/23 that was apparently 848hrs long and 652 kWh and ended in January 2024 I paid full price for and not Charge Anytime. That is a disgrace as the bill payer. I plug in and trust. I’ve learned my lesson there.

I’m really sorry for the experience you’ve had, but I thank you for popping back and updating the topic, this is helpful advice for other Community Members in a similar position @New EV driver.

I’m glad OHME are looking into this for you. 

Yes, from my experience, Ohme are a disaster. My charger has been giving continuous trouble for the last 6 months.

Yesterday for example, (after a lot of trial and fail.. ), I set it to accept up to 12p pricing (Zeus is blowing the windmills at full power 😉, variable pricing paradise). I looked at their app and it said nothing available, to wait for tomorrow´s pricing (available in 7 hours). Still all the pricing periods in the morning were below 4p - according to the same Ohme app!

I tried restarting the charge session in the car, restarted their app, rebooted from the RCD, nothing fixed it, not immediately. 

I keep reading about people complaining about their abismal support desk. And at best their developers are all asleep. Like how can the Ohme app say no window with a price below the max is available and just after one tap, I can see several? 😡

Just a quick update!

There isn’t an update as 28 days later it’s radio silence from OHME. Nothing , NADA, ZIP.

They are truly the worst company I have ever had the misfortune of dealing with. You can call them and the phone is only answered maybe 1 out of every 12 calls. When they do answer it’s the stock “we will look into it then get back to you”. 
 

I am considering asking OVO as a partner business to pursue this on my behalf as they likely have a direct line.

Hi @New EV driver, 

I’m really sorry to hear the issues are still ongoing for you. Have you tried reaching out to chargeanytime@ovoenergy.com? They may be able to help further with this or offer some perspective on this.

Please keep us updated as always of your progress. If you have any difficulty getting in touch with the team, let me know and i’ll flag this to them.

Has anyone asked MG Cars about this issue?

Work arounds such as using OHME chargers seem fraught with difficulties … has anyone found a reliable solution?

Hiya!

If you haven’t already, have a chat with the Charge Anytime team directly - it’s 0330 175 9678 Option 2. They can advise on your options.