MG4 failed to charge last night on Charge Anytime using OHME charger?

Hi @New EV driver , don’t know if you’ve seen this from Ohme 

https://ohme-ev.com/support/how-do-i-set-up-ovo-charge-anytime/

I realise from your post that it was working but there are updates which can change things 

Hey @New EV driver,

I’m sorry to hear this! 

Have you emailed the team chargeanytime@ovoenergy.com?

Hey @New EV driver 

I’m sorry to hear about this.

Glad you’ve raised those tickets already, let us know how you get on with them.

Hey @New EV driver 

How did you get on with this?

Well the OVO and OHME auto responses say they are looking into it. It’s been 10 days and nothing has been communicated to me by either party. On a positive note the OHME app has started logging the “Charge Sessions” since 09/01/24 and the car has been charging correctly. Whatever it was cost me £250 earnings as I’m Self Employed and work from my car so I’m not very impressed that it happened.

Hey @New EV driver,

I’m glad to hear it’s working again.

That’s very frustrating about your loss of earnings, it might be worth pursuing a complaint with OHME. 

I called OVO two weeks ago and after an hour and a half on the phone it also appears there is another issue. My OHME app basically didn’t end the charge session started on 05/12/23 the next one was dated 09/01/24. The charge session was nearly 900 hrs long and nearly 700 kWh of electricity. To compound this I didn’t recieve the Charge Anytime credit so the whole of this usage was charged at full rate. I have sent them a detailed email containing screen shots of the charging statistics/sessions and requested the refund be applied. This was 3 weeks ago. Nothing not a dicky bird. They still haven’t responded to the original complaint. Very very poor service.

Hey @New EV driver,

I’m really sorry to hear this, how frustrating,

I’ll ask the Charge Anytime team, and see if they have any advice for you. 

Here’s an update. 
 

OVO Charge Anytime called me on Friday 23/02/24 and explained the failure to charge is down to OHME and not them and the Ts & Cs of Charge Anytime explain this. Therefore they are not responsible for any costs I have experienced. My OHME app which I use to schedule charges (due to vehicle incompatibility) showed a charge session of 848h 54 mins 652.7 kWh and a cost of £43.51 which is £0.066pp kWh however I was charged full rate of about £177 for this energy. OVO though did make a goodwill payment towards my overpayment but not the full amount and nothing for the £250 loss of earnings I incurred.
 

On the day when my car failed to charge I contacted both OHME and OVO immediately when they opened by phone and email. OHME won’t answer the phone…..ever. OVO called back and we tested the CP by just carrying out a non scheduled charge which worked. The charger has worked ever since……..

I have just got up to find my car didn’t charge overnight again last night. Another £250 loss of earnings and so the loop continues.

OHME have never responded to my previous Voice Mails or E Mails or acknowledged my complaint. They really are the worst business I have ever dealt with.