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Blastoise186
Blastoise186Best Answer
Super User
September 2, 2024

Hi @Alyn711 ,

What you see on the Forum about Smart Meters not working doesn’t paint the whole picture - OVO has several million of them deployed which all work just fine. Likewise, as long as the Smart Meter is correctly performing its primary function of recording and tracking energy consumption locally, it’s considered to be working as designed - everything else is secondary.

Please talk to OVO about the billing issue, they’re best placed to help: https://ovoenergy.com/help .

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Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
September 2, 2024

Hi @Alyn711 ,

What you see on the Forum about Smart Meters not working doesn’t paint the whole picture - OVO has several million of them deployed which all work just fine. Likewise, as long as the Smart Meter is correctly performing its primary function of recording and tracking energy consumption locally, it’s considered to be working as designed - everything else is secondary.

Please talk to OVO about the billing issue, they’re best placed to help: https://ovoenergy.com/help .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
Alyn711Author
Rank 1
September 2, 2024

Hi @Alyn711 ,

What you see on the Forum about Smart Meters not working doesn’t paint the whole picture - OVO has several million of them deployed which all work just fine. Likewise, as long as the Smart Meter is correctly performing its primary function of recording and tracking energy consumption locally, it’s considered to be working as designed - everything else is secondary.

Please talk to OVO about the billing issue, they’re best placed to help: https://ovoenergy.com/help .

You don’t seem to see the point i was making they can’t even give me a meter reading when you send it in by the app I’ve had this issue before I will never have a smart meter my brother-in-law got one nothing but trouble always estimate bills never readings.

Blastoise186
Super User
Blastoise186Super User
Super User
September 2, 2024

Well, that’s your choice. But just because one person had a glitch, doesn’t mean everyone will.

I’ve had one since 2018 and it’s worked pretty well. I actually got upgraded to a SMETS2 in 2020 because an experiment OVO tried to do broke the original SMETS1 that I was first given. Other than that, it’s been pretty much flawless.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
Alyn711Author
Rank 1
September 2, 2024

Thanks for your help but my issue is not really with smart meter my issue is using their app like sending in readings four or five times. Nothing you pay a bill doesn’t show up for days. They just seem pretty useless to me.

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