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Rank 5
GrumpyTrucker
Rank 5
November 7, 2023

Looks like iay lose out this month

  • November 7, 2023
  • 21 replies
  • 485 views

Hmmm. Funny how my newly exchanged smart meters have been sending reading just fine for a couple of months, but after signing up for Smart Move all of a sudden it seems no electricity smart readings have been sent since 1st November. Gas ones are there, and since the gas goes via the electricity meter I find that weird.

 

Interestingly my online account shows no electricity readings for the last week of October either but my bill says there was actual readings all month. All electricity readings up to 2 days ago are in Ivie however. Almost seems.like OVO are losing readings to avoid paying the credit?

 

Yes, that's paranoid, but honestly it gets you like that at times.

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    waltyboy
    Rank 8
    waltyboy
    Rank 8
    November 15, 2023

    @GrumpyTrucker Good for you for sticking to it and not giving up! And CS do their best to be helpful, at least it’s all up and running again now, plus you don’t have to worry about possible Saturday visits and all that.

     

    And thank you so much for keeping us posted on the progress…all the very best of luck to you…

    Walt. 2013: 3.2kW PV East/West + Fronius IG, >26MWh (of which, to date mid-2025, 20MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd